Customer Success Associate

C5 Health; Mumbai; Presencial; INR 279 000 - 446 000; Tempo integral

Resumo da oferta

C5 Health is seeking a customer service executive to support patients in Mumbai. The role focuses on handling calls and emails, scheduling appointments, and guiding patients through billing and insurance processes.

You will resolve patient concerns with empathy, maintain accurate records in the system, and coordinate with doctors, billing, and insurance teams to ensure smooth operations and adherence to quality standards.

Responsabilidades

• Handle incoming calls and emails from patients professionally and timely.
• Assist patients with appointment scheduling, rescheduling, and cancellations.
• Provide accurate information regarding medical services, billing processes, and insurance claims.
• Resolve patient concerns with empathy and effective communication.
• Maintain accurate and up-to-date patient records in the system.
• Coordinate with doctors, billing, and insurance departments to ensure smooth operations.
• Ensure adherence to company policies and service quality standards.

Conhecimentos

Customer empathy

Communication skills

Phone etiquette

Email correspondence

Record keeping

Cross-functional coordination

Ferramentas

CRM systems

Descrição da oferta de emprego

Job Description:

• Handle incoming calls and emails from patients in a professional and timely manner
• Assist patients with appointment scheduling, rescheduling, and cancellations
• Provide accurate information regarding medical services, billing processes, and insurance claims
• Resolve patient concerns and complaints with empathy, professionalism, and effective communication
• Maintain accurate and up-to-date patient records in the system
• Coordinate with internal teams such as doctors, billing, and insurance departments to ensure smooth operations
• Ensure adherence to company policies and service quality standards.