Customer Success Associate

Sectona Co; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Sectona Co in Mumbai invites a Customer Success Associate to join our fast-paced team. You will act as the heartbeat of customer operations, keeping data pristine, dashboards current, and ensuring smooth coordination between customers and internal teams.

You will conduct regular check-ins, diagnose roadblocks, own dashboards and CRM hygiene, log precise notes after meetings, and maintain open channels of communication with clients.

Qualifications

• 0-2 years of experience in Customer Success.
• Outstanding interpersonal and communication skills.
• Detail-oriented mindset with experience or comfort using CRM tools and tracking dashboards.
• Bachelor’s degree in a relevant discipline and a strong customer-first attitude are encouraged to apply.

Responsibilities

• Conduct regular check-ins with customers, diagnose their technical roadblocks, and brief internal support teams for fast resolution.
• Build and maintain customer-specific project trackers and dashboards to drive accountability and transparency across all assigned accounts.
• Execute continuous data hygiene within the CRM platform to ensure all records reflect current account statuses.
• Record precise notes, feedback, and action items against customer profiles immediately following meetings.
• Keep reliable, open channels of communication active between the company and our client base.

Skills

Interpersonal communication

Customer-focused mindset

Detail-oriented

Education

Bachelor's degree

Tools

CRM tools

Dashboards/Reporting tools

Job description

We are looking for a CustomerSuccess Associate to join our fast-paced team. You will serve as the heartbeat of our customeroperations, keeping our data pristine, our dashboards current, and facilitatesynchronization between internal stakeholders and customer team.

Primary Responsibilities:

• Customer Touchpoints: Conduct regular check-ins with customers,diagnose their technical roadblocks, and brief internal support teams forfast resolution.
• Dashboard & Tracker Ownership: Build and maintain customer-specificproject trackers and dashboards to drive accountability and transparencyacross all assigned accounts.
• CRM Hygiene & Management: Execute continuous data hygiene withinthe CRM platform to ensure all records reflect current account statuses.
• Interaction Logging: Record precise notes, feedback, and action itemsagainst customer profiles immediately following meetings.
• Channel Maintenance: Keep reliable, open channels of communicationactive between the company and our client base.

Requirements

Skills andExperience you require:

• 0-2 years of experience in Customer Success
• Outstanding interpersonal and communication skills
• Detail-oriented mindset with experience or comfort using CRM toolsand tracking dashboards.
• Bachelor’s degree in a relevant discipline and a strongcustomer-first attitude are encouraged to apply.

Nice-to-have Skills:

• Familiaritywith building or updating reporting layouts and dashboards to presentthese metrics and list down account health
• Guidea customer through structured onboarding presentation and familiarize themwith key stakeholders for their account.