Customer Success Associate

Rempact; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Rempact is seeking a Customer Success Associate in Mumbai. The role focuses on supporting enterprise clients during onboarding and day-to-day operations, while requiring strong communication skills and a business-first mindset. Candidates should have 1-4 years of experience in customer-facing roles and be able to handle client interactions with confidence. This position offers an opportunity to grow into leading product demonstrations and engaging in strategic client discussions.

Qualifications

• 1-4 years of experience in customer-facing roles.
• Strong business mindset with an understanding of client needs.
• Excellent communication skills, both verbal and written.

Responsibilities

• Support enterprise client onboarding and platform management.
• Serve as the primary point of contact for assigned accounts.
• Document client requirements and assist in demo preparations.

Skills

Business-First Mindset

Structured Thinker

Resilient Under Pressure

Rapid Learner

Ownership Mentality

Excellent Communicator

Empathy-Led

Job description

Position: Customer Success Associate

Location: Mumbai

Working Days: Monday to Friday

Experience Required: 1-4 years

What We Are Looking For

We are looking for candidates who demonstrate a specific combination of mindset, aptitude, and client-facing potential. Pedigree is not the filter. Drive, adaptability, and business instinct are.

Traits & How They Manifest

• Business-First Mindset – Thinks in outcomes, not features. Understands what the client is trying to solve, not just what they are asking for.
• Structured Thinker – Can organise thoughts clearly. Structures a demo, a conversation, or a proposal with a logical narrative — without being told to.
• Resilient Under Pressure – Handles tough client conversations, objections, and escalations without losing composure.
• Rapid Learner – Picks up complex product knowledge and industry context quickly. Comfortable being thrown into the deep end.
• Ownership Mentality – Takes responsibility for outcomes. Does not wait for instructions. Fills gaps proactively.
• Excellent Communicator – Concise, confident, and clear, whether speaking to a junior analyst or a C‑suite executive.
• Empathy‑Led – Genuinely listens to clients. Understands their world before proposing solutions.

Role Snapshot

The candidate will start in a Customer Success capacity. This is the foundation on which they will build their SC skills.

Key Responsibilities

• Support enterprise client onboarding and day‑to‑day platform management
• Serve as the primary point of contact for assigned accounts
• Coordinate with internal product, tech, and delivery teams to resolve client needs
• Document client requirements, use cases, and feedback
• Assist in demo preparation and support pre‑sales cycles
• Build deep product knowledge across clients' core modules

What They Will Grow Into

• Leading product demonstrations for enterprise prospects
• Building and presenting product, and solution narratives
• Representing clients in C‑suite discussions and strategic client engagements
• Travelling with senior leadership to client meetings and events