Customer Success Associate

Conceptia Technolgies Limited; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Conceptia Technologies Ltd. is seeking a Customer Success Application Engineer to support customers in Bangalore, focusing on maximizing SOLIDWORKS utilization and satisfaction. The role requires hands-on SOLIDWORKS experience and strong communication with clients.

The candidate will engage in webinars, technical sessions, and remote support, collaborate with post-sales teams, and maintain documentation in VTIGER CRM. Travel readiness and driving license are required for field activities.

Qualifications

• B.E. in Mechanical Engineering or Automotive Engineering is mandatory.
• 2+ years hands-on SOLIDWORKS experience is required.
• Strong knowledge of mechanical design and CAD processes.
• Excellent communication, presentation, and customer-facing skills.
• Willingness to travel and hold a valid driving license.

Responsibilities

• Visit customers to understand and improve utilization of SOLIDWORKS solutions.
• Build strong customer relationships and ensure high customer satisfaction.
• Recommend best practices and technical solutions to enhance engineering productivity.
• Coordinate with post-sales and training teams to address customer needs.
• Conduct customer webinars, technical sessions, and subscription value initiatives.
• Troubleshoot and resolve SOLIDWORKS-related technical issues.
• Create technical content including blogs and videos.
• Provide technical support via phone, email, and remote engagement.
• Update daily activities in VTIGER CRM.

Skills

Communication

Presentation

Customer facing

Troubleshooting

Willingness to travel

Education

B.E. in Mechanical or Automotive Engineering

Tools

SOLIDWORKS

Job description

Customer Success Application Engineer

Company: Conceptia Technologies Ltd.
Business Unit: Conceptia Konnect,

Department: Technical Post Sales
Location: Bangalore
Vacancies: 4
Work Mode: Office-Based

Key Responsibilities

• Visit customers proactively to understand and improve utilization of SOLIDWORKS solutions.
• Build strong customer relationships and ensure high customer satisfaction.
• Recommend best practices and technical solutions to enhance engineering productivity.
• Coordinate with post-sales and training teams to address customer needs.
• Conduct customer webinars, technical sessions, and subscription value initiatives.
• Troubleshoot and resolve SOLIDWORKS-related technical issues.
• Create technical content including blogs, articles, and video demonstrations.
• Provide technical support via phone, email, and remote engagement.
• Complete OEM-assigned customer engagement activities and maintain documentation.
• Achieve required SOLIDWORKS certifications within defined timelines.
• Update daily activities in VTIGER CRM.

Key Performance Indicators (KPIs)

• Subscription (AMC) health and retention within assigned territory.
• Customer satisfaction improvement initiatives.
• Quality of technical blogs, webinars, and content creation.
• Effective coordination and escalation management with customers and internal teams.

Candidate Profile

Mandatory

• B.E. in Mechanical Engineering or Automotive Engineering.
• Minimum 2+ years of hands-on experience using SOLIDWORKS.
• Strong understanding of mechanical design, CAD processes, and engineering terminology.
• Excellent communication, presentation, and customer-facing skills.
• Strong troubleshooting and problem-solving capabilities.
• Willingness to travel extensively.
• Valid driving license and own transportation (two-wheeler/four-wheeler).

Preferred

• Experience with SOLIDWORKS Simulation and PDM.
• Industry experience in Product Design, Tooling Design, or Industrial Design.
• SOLIDWORKS CSWP or CSWE Certification.