Business Development Executive – Inside Sales (EdTech)

Mudita; Mumbai; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Performance-based incentives

Career growth opportunities

Ambitious team with experienced leads

Job summary

Mudita, a growing EdTech and transformation company, is hiring a Business Development Executive – Inside Sales in Mumbai. The role focuses on connecting with prospective learners, explaining Mudita programs, handling queries, and converting leads through calls, WhatsApp, and CRM tools.

You will work full-time from our Goregaon West office, with a 12:30 PM–8:30 PM schedule, six days a week (Sunday rotation). Immediate joiners preferred, with incentives based on performance.

Qualifications

• 1–2 years of experience in business development, inside sales, or related roles.
• Strong verbal communication in Hindi and English.
• Confidence in speaking with customers over phone calls.
• Good convincing, negotiation, and objection-handling skills.
• Ability to understand customer needs and recommend suitable solutions.
• Strong follow-up skills and attention to detail.
• Comfortable working towards daily, weekly, and monthly sales targets.
• Basic knowledge of Google Sheets, Excel, CRM systems, or lead management tools.

Responsibilities

• Lead calling and business development through outbound calls, inbound leads, WhatsApp, and follow-ups.
• Explain program features, pricing, timelines, learning structure, and enrollment processes clearly.
• Conversion of qualified leads into paid enrollments.
• Maintain accurate lead records and update CRM or sheets regularly.
• Coordinate with internal teams for payments, enrollments, and onboarding.
• Support campaigns, webinars, and sales growth activities.

Skills

Communication

Follow-up

Target-driven

Phone-based sales

Tools

Google Sheets

Excel

CRM

Job description

Job Description: Business Development Executive – Inside Sales (EdTech)

Company: Mudita

Job Title: Business Development Executive (BDE) – Inside Sales

Location: Bangur Nagar, Goregaon West, Mumbai

Employment Type: Full-Time

Work Mode: Work From Office (On-Site)

Experience Required: 1–2 Years

Working Hours: 12:30 PM – 8:30 PM

Working Days: 6 Days a Week (Sundays Working)

Weekly Off: One Rotational Weekly Off

Joining: Immediate joiners preferred

About Mudita

Mudita is a growing education and transformation company offering learning programs across AI, investing, trading, business growth, leadership, e-commerce, consulting, and digital technologies.

We work with entrepreneurs, business owners, working professionals, investors, and aspiring entrepreneurs who want to upgrade their skills, achieve professional growth, and build better opportunities for themselves.

We are looking for enthusiastic, confident, and result-oriented Business Development Executives who enjoy connecting with people, understanding their needs, and helping them find the right learning programs.

About the Role

As a Business Development Executive – Inside Sales , you will be responsible for connecting with potential customers, understanding their learning and career goals, explaining Mudita's programs, handling queries, following up with interested prospects, and converting qualified leads into successful enrollments.

This is a calling-based, target-driven inside sales role , where you will work with inbound and outbound leads through phone calls, WhatsApp, and CRM systems.

We are looking for someone who is confident in conversations, disciplined with follow-ups, comfortable working towards sales targets, and genuinely interested in helping people make informed decisions.

You don't need to be an expert in all our programs from day one. We will help you understand our offerings, processes, and sales approach.

Key Responsibilities

1. Lead Calling & Business Development

• Connect with prospective clients through outbound calls, inbound leads, WhatsApp, and follow-ups.
• Understand customer requirements, professional goals, interests, and challenges.
• Identify qualified prospects and explain suitable learning programs.
• Build a strong pipeline of interested and potential customers.
• Follow up consistently with leads at different stages of the sales process.

2. Inside Sales & Conversions

• Explain program features, benefits, pricing, timelines, learning structure, and enrollment processes clearly.
• Conduct consultative sales conversations and help prospects identify programs aligned with their needs.
• Handle common objections related to pricing, timing, program suitability, and decision-making.
• Convert qualified leads into paid enrollments.
• Follow up with interested prospects, payment-pending leads, and previously contacted customers.
• Work towards achieving assigned daily, weekly, and monthly sales targets.

3. CRM & Lead Management

• Maintain accurate lead records, call updates, follow-up notes, and conversion details.
• Update lead status in CRM systems, Google Sheets, or other company-provided tools.
• Track follow-up schedules and ensure no qualified lead is missed.
• Maintain proper records of prospect interactions, payment status, and enrollment progress.
• Share regular updates on sales activities, conversions, lead quality, and challenges.

4. Client Coordination & Relationship Building

• Build trust and maintain professional relationships with prospective customers.
• Provide accurate program information and avoid misleading commitments.
• Coordinate with internal teams for payment confirmations, enrollments, onboarding, and client handovers.
• Address basic customer queries and escalated concerns whenever required.
• Ensure a positive customer experience throughout the sales process.

5. Campaigns, Workshops & Sales Growth

• Support sales activities during workshops, webinars, launches, and marketing campaigns.
• Follow up with webinar attendees, registered leads, interested prospects, and other assigned leads.
• Identify opportunities for additional enrollments, referrals, and suitable program upgrades.
• Share feedback with the team about customer objections, common questions, and conversion opportunities.
• Contribute towards improving the company's overall sales performance.

Required Skills & Qualifications

• 1–2 years of experience in business development, inside sales, telesales, telecalling, admission counselling, customer acquisition, or a similar sales role.
• Strong verbal communication skills in Hindi and English.
• Confidence in speaking with customers over phone calls.
• Good convincing, negotiation, and objection-handling skills.
• Ability to understand customer needs and recommend suitable solutions.
• Strong follow-up skills and attention to detail.
• Comfortable working towards daily, weekly, and monthly sales targets.
• Basic knowledge of Google Sheets, Excel, CRM systems, or lead management tools.
• Good listening skills, professional communication, and a positive attitude.
• Ability to coordinate effectively with team members and management.
• Comfortable working full-time from our Goregaon West office, including Sundays with rotational weekly offs.

Preferred Experience

Candidates with experience in the following industries or roles will be preferred:

• EdTech / Online Education
• Admission Counselling
• Online Courses & Coaching Programs
• Inside Sales / B2C Sales
• Training & Consulting
• Digital Products & Services
• Telesales / Customer Acquisition
• Webinar or Workshop Sales

Candidates from other industries with strong calling, follow-up, and sales conversion experience are also encouraged to apply.

Who We're Looking For

We would love to work with someone who:

• Enjoys talking to people and building relationships.
• Is confident, energetic, and comfortable with sales calls.
• Has good communication and listening skills.
• Can handle objections and follow up without hesitation.
• Is motivated by targets and performance-based growth opportunities.
• Is organized and maintains proper lead records.
• Is willing to learn about new industries, products, and programs.
• Can work independently while coordinating with a sales team.
• Takes ownership of assigned leads and responsibilities.
• Has a positive, growth-oriented, and result-driven mindset.

Performance Expectations

Your performance will be evaluated based on:

• Daily calling activity and meaningful customer conversations.
• Lead follow-up consistency.
• Quality of prospect engagement and counselling.
• Lead-to-enrollment conversion rates.
• Achievement of assigned sales and revenue targets.
• Accuracy of CRM updates and reporting.
• Customer communication and professionalism.
• Team coordination and overall contribution to sales growth.

Work Arrangement

This is a 100% work-from-office role based in Bangur Nagar, Goregaon West, Mumbai.

• Working Hours: 12:30 PM to 8:30 PM
• Working Days: 6 days per week
• Sunday: Working day
• Weekly Off: One rotational weekly off as per the company schedule

Candidates must be comfortable with the above work arrangement before applying.

Why Join Mudita?

• Work with a growing education and transformation company.
• Gain experience in inside sales, business development, customer counselling, and digital program sales.
• Get exposure to programs across AI, business, finance, investing, consulting, and leadership.
• Learn practical sales, objection handling, customer relationship management, and conversion skills.
• Opportunity to earn performance-based incentives.
• Work with an ambitious team and experienced business leaders.
• Opportunity for career growth based on performance, ownership, and results.

We look forward to connecting with candidates who are enthusiastic about sales, learning, and professional growth!