Customer Specialist

Citigroup Inc.; Chennai; On-site; INR 260,000 - 480,000; Full time

Job summary

Citi in Chennai, India is hiring a Customer Specialist 4 to support client inquiries and resolve service issues. The role emphasizes using Citi’s products and processes to provide solutions with accuracy and timely delivery.

The position requires strong communication skills, basic sales experience, and the ability to work under limited supervision while maintaining the firm’s compliance standards.

Qualifications

• High School diploma or equivalent.
• Experience in a related customer service role is preferred.
• Proficiency with Microsoft Office and data-entry skills required.

Responsibilities

• Respond to inbound client inquiries and assist with specific service requests.
• Provide solutions using available resources under limited supervision.
• Identify issues and help Citi retain clients by addressing concerns.

Skills

MS Office

Verbal communication

Written communication

Sales experience

Influencing

Relationship management

Data entry

10-key entry

Problem solving

Limited supervision

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The Customer Specialist 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities

• Respond to inbound client inquiries and assist with specific service related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Identify problem areas and remove obstacles to retain Citi clients
• Provide assistance with the delivery of a wide range of products and services to Citi clients as required
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years experience in a related role
• Proficient in Microsoft Office
• Effective verbal and written communication skills
• Sales experience
• Excellent influencing and relationship management skills
• Proven ability to work under limited supervision and seek out advancement opportunities
• Excellent technical and data entry skills, including ulilizing a 10-key touchpad
• Proven ability to creatively solve problems

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Customer Service

Job Family

Service

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

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