Customer Specialist

Citigroup Inc.; Hyderabad; Hybrid; INR 300,000 - 540,000; Full time

Job summary

Citigroup Inc. in Hyderabad, India is seeking a Customer Specialist to assist with customer inquiries and deliver Citi products and services. The role emphasizes solving client issues with limited supervision and a focus on accuracy and timely task completion.

The entry-level position requires a high school diploma, strong Microsoft Office skills, and proven verbal/written communication abilities, with sales and relationship management experience considered a plus.

Qualifications

• Proficient in Microsoft Office suite.
• Excellent verbal and written communication skills.
• Sales experience and ability to influence and manage relationships.

Responsibilities

• Respond to inbound client inquiries and assist with service requests.
• Provide solutions using Citi resources under limited supervision.
• Identify and remove obstacles to retain Citi clients.
• Deliver a wide range of Citi products and services to clients as required.
• Complete tasks accurately and timely; meet performance targets.

Skills

Microsoft Office

Verbal communication

Written communication

Sales experience

Relationship management

Problem solving

Data entry

10-key touchpad

Education

High School diploma or equivalent

Tools

10-key touchpad

Job description

## Customer SpecialistApply: Hybrid: DLF CYBERCITY 12B: Full time: Posted Today: End Date: November 6, 2026 (10 days left to apply): 261002346The Customer Specialist 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues. **Responsibilities:*** Respond to inbound client inquiries and assist with specific service related requests and concerns* Provide solutions to client issues through the usage of all available resources under limited supervision* Identify problem areas and remove obstacles to retain Citi clients* Provide assistance with the delivery of a wide range of products and services to Citi clients as required* Complete assigned tasks in an accurate and timely manner* Consistently achieve individual and team performance targets* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 1-3 years experience in a related role* Proficient in Microsoft Office* Effective verbal and written communication skills* Sales experience* Excellent influencing and relationship management skills* Proven ability to work under limited supervision and seek out advancement opportunities* Excellent technical and data entry skills, including ulilizing a 10-key touchpad* Proven ability to creatively solve problems**Education:*** High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------## **Job Family Group:**Customer Service------------------------------------------------------## **Job Family:**Service------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.