Customer Service Analyst 1 - (Mandarin literate)

Citi; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Citi in Mumbai is seeking an entry-level Customer Service Analyst 1 to support customer-related activities and provide resolutions in coordination with the Customer Service team. Mandatory Mandarin literacy (read, write & converse) is required to address external customer issues and provide ongoing service support.

You will work with internal partners and external clients, resolve inquiries, perform analyses, and communicate resolutions while upholding Citi’s standards and compliance to protect

Qualifications

• 1-2 years of work experience
• Experience in customer service
• Investigative, analytical and risk management skills
• Clear and concise written and verbal communication
• Mandarin literate (read, write & converse)

Responsibilities

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Assess risk when business decisions are made, adhering to laws and Citi policies and escalating, managing and reporting control issues with transparency

Skills

Customer service

Analytical thinking

Written communication

Verbal communication

Risk management

Mandarin literate

Education

Bachelor’s degree

Job description

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Mandatory mandarin literate. (Write, read & converse)

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-2 years of work experience
• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Mandatory mandarin literate. (Write, read & converse)

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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