Customer Service Trainer

TATA 1 MG; Dadri; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Health Check-up

Transport Support

Performance Bonus

Free Meal

Relocation Assistance

Job summary

Tata 1mg, India's leading healthcare platform, is seeking an Assistant Manager - Outbound Operations to strengthen our logistics and delivery workflows. You will oversee daily outbound activities, coordinate with supply and delivery partners, and ensure timely order fulfillment across channels.

The ideal candidate has 4–7 years of experience in operations, strong leadership, and data-driven decision making.

Qualifications

• 4–7 years of experience in outbound/operations.
• Experience with logistics and delivery platforms.
• Strong communication and stakeholder management.

Responsibilities

• Oversee daily outbound operations and ensure timely fulfillment.
• Coordinate with warehouse, delivery partners, and customer service teams.
• Analyze metrics and implement process improvements.

Skills

Operations leadership

Logistics coordination

Data-driven decision making

Job description

Skills highlighted with ‘‘ are preferred keyskills

Tata 1mg, India’s leading healthcare platform, is on a mission to provide a seamless healthcare experience by bringing care to health. We are trusted by millions of Indians for making healthcare accessible, understandable, and affordable.

Our services are designed to deliver a comprehensive healthcare experience. With medicine delivery available in more than 1,800 cities across India, we ensure that essential healthcare products reach consumers' doorsteps from licensed pharmacies. Our platform also allows users to book doctor consultations and diagnostic tests with ease. Our CAP-accredited labs offer hassle-free testing with convenient home collection services, ensuring a safe and smooth process. We aim to revolutionize the way Indian consumers access healthcare services by focusing on both convenience and affordability.

Tata 1mg, India’s leading healthcare platform, is on a mission to provide a seamless healthcare experience by bringing care to health. We are trusted by millions of Indians for making healthcare accessible, understandable, and affordable.

Our services are designed to deliver a comprehensive healthcare experience. With medicine delivery available in more than 1,800 cities across India, we ensure that essential healthcare products reach consumers' doorsteps from licensed pharmacies. Our platform also allows users to book doctor consultations and diagnostic tests with ease. Our CAP-accredited labs offer hassle-free testing with convenient home collection services, ensuring a safe and smooth process. We aim to revolutionize the way Indian consumers access healthcare services by focusing on both convenience and affordability.

Our work and culture

At Tata 1mg we strongly believe that a great culture is an important ingredient for a startup’s success. Our culture promotes radical candor, fast paced iterations, collaboration and a flat hierarchy. Listed below are our core values that enshrine our culture.

Be your own CEO

At Tata 1mg, we believe that every individual has the power to drive impact and change. We encourage our team members to take ownership and accountability, without becoming trapped in hierarchies. As a result, individuals (and not just leaders) have the potential to drive a significant impact on our business and customers.

Done is better than perfect

We are a highly experimental and data driven organization. As such, we believe in shipping soon and often. We believe that in the longer run, failing fast beats all else.

Team before individual

We believe in the power of the team. For us, a superstar team is much more important than a superstar individual.

Accountability with empathy

We believe that everyone can shine in an environment that’s right for them and we strive to help our team members discover that environment. Our communication philosophy is that of radical candor - Challenge Directly but Care Personally.

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Awards & Recognitions

2019

Winner in Health & Well Being Category

2019

'Best Mobile Innovation for Health award ' at the India Mobile Congress

2019

'Best Content in a Healthcare/Fitness App' in the India Content Leadership Awards

2018

Won BML Munjal Award for 'Business Excellence through Learning and Development'

2017

Recognized as Top 50 venture in The Smart CEO-Startup50 India 2017 program

2017

Recognized in Mary Meeker's Internet Trends

2014

One of the Best Made in India

Company verified benefits

Health Insurance

Comprehensive health coverage for employees and their families.

Super Employee Health Check-up

A preventive health package comprising 79 tests, including blood count, liver and kidney f...

1.8K employee reviews

4.0

rated by Senior Customer Service Executive in Gurugram

Job is secure no work pressure the important thing which I have learn and still learning here is how to deal with people's.

Customer Service Executive in TATA 1 MG typically earns between ₹3 - ₹3.7 L/yr See detailed salary breakup

Health & Wellness Support

Learning & Development Support

Transport / Travel Support

Performance Bonus

Free Meal

Relocation Assistance