Operations Manager

Taskus; Mohali; On-site; INR 1,080,000 - 1,190,000; Full time

Benefits offered by this job

Health & Wellness

Learning & Development

Transport Support

Performance Bonus

Free Meal

Relocation Assistance

Job summary

TaskUs India is hiring an Operations Manager based in Mohali to lead frontline operations and drive performance improvements. The role offers a competitive package in the 10.8–11.9 L INR range per year, with health and wellness support, learning & development, transport assistance, a performance bonus, and relocation help.

You will analyze metrics such as AHT, SLA, CSAT, Attrition and Shrinkage to identify areas for improvement and ensure service excellence across our digital CX and AI services.

Responsibilities

• Analyze metrics like AHT, SLA, CSAT, Attrition, Shrinkage to identify areas for improvement.

Job description

Posted: 3 days ago Openings: 1 Applicants: 100+

Roles and Responsibilities

• Analyze metrics like AHT, SLA, CSAT, Attrition, Shrinkage to identify areas for improvement.

Skills highlighted with ‘‘ are preferred keyskills

TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

Your Success, Our Mission

TaskUs India gains recognition at the Prestigious Brands of India Awards

About TaskUs India: Why Us?

We’re innovators at our core, actively shaping the digital future rather than reacting to it. Our talented teams excel in dynamic environments, using advanced AI solutions to anticipate and meet evolving client needs.

By staying ahead of market trends, we don’t just keep pace – we drive change and help you move your business forward.

Awards & Recognitions

• 2023
• Best Company LEADERSHIP
• 2023
• 2023 STEVIE WINNER INTERNATIONAL BUSINESS AWARDS
• 2022
• "Top 50 Inspiring Workplaces list for EMEA in 2022"
• 2022
• Company of the Year – Business & Professional Services – Large (Gold)
• 2022
• Best Company Outlook
• 2021
• BPO of the Year
• 2021
• Best Company for Women
• 2.5K employee reviews
• 5.0 rated by Operations Manager in Indore

The company and the views are designed and revolving around front line first moto. Benefits are excellent And I mean it, where plenty of out of the box benefit are there eg# 15k extra per annum will be paid to you if you have 1 kid undergoing education the limit is for 2 Kids up to 25 k for for people below manager level. There're other exiting benefit like so. One can actually think of taking retirement from here and not swap jobs. Unless your package is fine.

Operations Manager in TaskUs typically earns between ₹10.8 - ₹11.9 L/yr

See detailed salary breakup

Operations Manager in TaskUs typically earns between ₹10.8 - ₹11.9 L/yr

• Health & Wellness Support
• Learning & Development Support
• Transport / Travel Support
• Performance Bonus
• Free Meal
• Relocation Assistance
• Health & Wellness Support
• Learning & Development Support
• Transport / Travel Support
• Performance Bonus
• Free Meal
• Relocation Assistance

135 employees reported these benefits

135 employees reported these benefits Health & Wellness Support Learning & Development Support Transport / Travel Support Performance Bonus Free Meal Relocation Assistance Powered by