Customer Service Specialist

Magpie Placement Services; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

Magpie Placement Services in Jaipur (Mansarovar) is hiring Customer Support Executives for an International Voice Process serving US-based clients. You will handle customer calls, deliver a high-quality experience, and meet performance metrics.

Responsibilities include handling inbound calls, resolving queries related to orders, payments, returns and services, maintaining thorough documentation, and achieving quality, compliance, and productivity KPIs while ensuring customer satisfaction in

Qualifications

• Undergraduate or Graduate qualification (any stream).
• Minimum 6 months experience in International BPO (Voice) or a very strong fresher.
• Comfortable with night shifts and rotational offs.

Responsibilities

• Handle inbound customer calls for international clients.
• Resolve queries related to orders, payments, returns, and services.
• Provide accurate information and quick resolutions.
• Maintain proper documentation of customer interactions.
• Meet quality, compliance, and productivity KPIs.
• Ensure high customer satisfaction at every interaction.

Education

Undergraduate / Graduate (any stream)

Job description

Job Title: Customer Support Executive (International Voice Process)

Location: Jaipur (Mansarovar)

Shift: Rotational / Night Shift

Working Days: 5.5 Days

Job Overview

We are hiring Customer Support Executives for an International Voice Process (US-based clients ). The role involves handling customer queries over calls and delivering a high-quality customer experience while meeting performance metrics.

Key Responsibilities

• Handle inbound customer calls for international clients
• Resolve queries related to orders, payments, returns, and services
• Provide accurate information and quick resolutions
• Maintain proper documentation of customer interactions
• Meet quality, compliance, and productivity KPIs
• Ensure high customer satisfaction at every interaction

Eligibility Criteria

• Qualification: Undergraduate / Graduate (any stream)
• Experience: Minimum 6 months in International BPO (Voice) OR Extremely good fresher
• Comfortable with night shifts & rotational offs