Customer Support Executive - Jaipur

Shiv Shakti Creations; Jaipur; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

PF

5 Working Days

Two-way Cab

Job summary

Shiv Shakti Creations is seeking an International Customer Support Executive to assist customers worldwide via voice and chat channels. The role emphasizes clear English communication, empathy, and efficient problem resolution in a fast-paced environment.

The ideal candidate will handle product, billing, and technical inquiries while maintaining high CSAT and productivity metrics. Freshers and experienced candidates are welcome; night shifts and rotational work are expected.

Qualifications

• Proficient in English communication, both spoken and written.
• Familiar with CRM tools and customer support software.
• Ability to multitask in voice and chat channels.

Responsibilities

• Handle customer queries through international voice calls or live chat.
• Provide accurate information about products, services, billing, subscriptions, and technical issues.
• Resolve customer complaints professionally while maintaining customer satisfaction.
• Demonstrate empathy and active listening to understand customer concerns.
• Follow company policies, standard operating procedures (SOPs), and quality guidelines.
• Maintain required performance metrics, including CSAT, AHT, quality scores, and productivity.
• Identify opportunities to recommend relevant products, services, or upgrades where applicable.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Meet individual and team performance targets.

Skills

Verbal English

Written English

Customer service

Active listening

Problem solving

Typing proficiency

CRM familiarity

Education

12th Pass with 1 year relevant experience

Graduate

Tools

CRM tools

Email

Job description

Job Title: International Customer Support Executive (Voice/Chat Process)

Job Description

We are looking for motivated and customer-focused individuals to join our International Customer Support team. The candidate will be responsible for assisting international customers through voice calls or live chat, resolving their queries, providing accurate information, and ensuring a positive customer experience.The ideal candidate should have good communication skills, a customer-first attitude, problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle customer queries through international voice calls or live chat.
• Provide accurate information about products, services, billing, subscriptions, and technical issues.
• Resolve customer complaints professionally while maintaining customer satisfaction.
• Demonstrate empathy and active listening to understand customer concerns.
• Follow company policies, standard operating procedures (SOPs), and quality guidelines.
• Maintain required performance metrics, including CSAT, AHT, quality scores, and productivity.
• Identify opportunities to recommend relevant products, services, or upgrades where applicable.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Meet individual and team performance targets.

Educational Qualifications

Candidates must meet either of the following criteria:

• 12th Pass: Minimum one year of relevant customer support or BPO experience.
• Graduate: Freshers and experienced candidates may apply, subject to company requirements.

Required Skills

• Good verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Active listening and problem-solving abilities.
• Ability to handle customer objections and complaints professionally.
• Empathy, patience, and a customer-oriented approach.
• Basic computer knowledge and typing proficiency.
• Ability to multitask, particularly in chat support.
• Familiarity with email, CRM tools, and customer support software is an advantage.
• Ability to work under pressure and achieve performance targets.
• Flexibility to work rotational shifts, night shifts, and rotational week-offs.

Job Details

• Process: International Voice / Chat Support
• Work Type: Voice, Non-Voice, or Blended Process
• Experience: Freshers (graduates) and experienced candidates, as per eligibility criteria.
• Minimum Qualification: 12th Pass with one year of relevant experience OR Graduation.
• Shift: Rotational / Night Shift
• Communication: English
• Work Environment: Professional, customer-focused, and target-driven.

Preferred Candidate Profile

Candidates with prior experience in international BPO, technical support, customer service, sales, or chat support will have an advantage. Applicants should demonstrate professionalism, adaptability, ownership, and a willingness to learn.

• Experience

  1 - 7 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 60 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, 5 Working Days, Two-way Cab