Customer Service Team Lead

Mouser; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Mouser Electronics is seeking a Customer Service leader to manage a busy office in Maharashtra. You will build and guide a productive team, hire, train, and manage performance while ensuring ethical practices and alignment with Mouser policies.

Key responsibilities include delivering service excellence, understanding distributions and pricing, and driving daily operations to meet objectives. Strong English and local language skills are essential.

Qualifications

• Bachelor's degree in any field is required.
• 1+ year as Lead/Coordinator or 2 years as Mouser employee for internal candidates.
• Proficient with Windows OS and MS Office.
• Excellent written and verbal communication skills in local language and English.

Responsibilities

• Manages assigned Customer Service office with integrity and ethical business practices.
• Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence; understands distribution and pricing strategies.
• Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests.

Skills

Customer service

Leadership

Communication

Adaptability

Problem solving

Languages (English/local)

Education

Bachelor’s Degree in any field

Tools

Excel

PowerPoint

Outlook

MS Word

Job description

Job Description

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
• Supports and participates in company total quality process.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Professional writing and presentation skills.
• PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
• Internet savvy and familiarity with E-Commerce.
• Bachelor’s Degree in any field.
• Internal candidates:
• Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.