Customer Service Specialist ( US Shift)

myOnsite Healthcare, LLC.; Vadodara; Sur place; INR 268 000 - 446 000; Plein temps

Résumé du poste

myOnsite Healthcare is seeking a Customer Support Executive - Voice Process to handle inbound and outbound calls, order entry, appointment follow-ups, and CRM tickets for US processes.

The role emphasizes HIPAA-compliant data handling, coordination with field staff, and delivering reliable patient-centered service in a fast-paced healthcare setting.

Qualifications

• Handle inbound/outbound calls, order entry, appointment follow-ups, CRM tickets, chat support and customer queries.
• Coordinate with field staff and maintain records with data accuracy.

Responsabilités

• Provide voice-based customer support for US process.
• Maintain HIPAA-compliant records and data privacy.

Connaissances

Customer service

HIPAA compliance

CRM usage

Call center

Outils

CRM software

Description du poste

Handle inbound/outbound calls, order entry, appointment follow-ups, CRM tickets, chat support and customer queries. Coordinate with field staff, maintain accurate records, protect patient data and ensure HIPAA compliance.

Skills highlighted with ‘‘ are preferred keyskills

myOnsite Healthcare is a U.S.-focused healthcare services organization specializing in mobile phlebotomy and diagnostic support services. We connect patients with qualified healthcare professionals for convenient blood collection at homes, workplaces, and other care settings, while supporting laboratories and healthcare partners through technology-enabled operations.

Our focus is on delivering accessible, reliable, patient-centered healthcare services while maintaining high standards of quality, safety, compliance, and customer experience

Company Info

Customer support executive - Voice Process (US Process)

Customer Support Executive - Voice Process | MNC | Up To 40 K CTC |

Customer Service Executive in Myonsite Healthcare typically earns between