Customer Service Representative – International Voice Process

National Council of Training Academy (NCTA); Gurugram District; On-site; INR 375,000 - 425,000; Full time

Benefits offered by this job

Fixed weekend offs (Sat/Sun)

Cab facilities

Five-day work week

Job summary

Wipro Ltd in Gurugram is hiring for Customer Service Representative for the US Premium International Voice Process. Freshers and experienced graduates are welcome for inbound B2B customer support roles, with night shifts aligned to US business hours.

The role involves handling inbound calls, delivering exceptional customer service, and maintaining professionalism. Fixed weekly offs on weekends and cab facilities are provided as part of a five-day work schedule.

Qualifications

• Graduate from B.Com, B.A, BCA, BBA, BHM or BSc eligible.
• MBA, BE or B.Tech graduates must have at least 6 months of international BPO experience.

Responsibilities

• Handle inbound B2B customer service calls for international clients.
• Deliver professional support and resolve queries.
• Maintain communication aligned with US business hours.
• Ensure quality and accuracy in every interaction.

Skills

Verbal communication

Night shift

Inbound calls

BPO experience

Education

B.Com

B.A

BCA

BBA

BHM

BSc

MBA

BE

B.Tech

Job description

Customer Service Representative – International Voice Process

08 May

Job Details

Organisation: Wipro Ltd

Department: Customer Success, Service & Operations

Job Type: Non Government

Employment Type: Full Time

Location: Gurugram

Vacancies: 49

Application Last Date: -

Wipro is hiring Customer Service Representatives for its US Premium International Voice Process in Gurugram. Freshers and experienced graduates can apply for inbound B2B customer support roles.

Wipro is hiring Customer Service Representatives for its US Premium International Voice Process at the Gurugram location. This is an excellent opportunity for freshers and candidates with up to 3.5 years of experience in customer support and international BPO operations.

The role involves handling inbound B2B customer service calls for international clients, delivering excellent customer support, resolving queries, and maintaining professional communication standards. Candidates should possess strong verbal communication skills and the ability to work in night shifts aligned with US business hours.

Wipro offers fixed Saturday and Sunday weekly offs, both-side cab facilities, and a stable five-day work schedule. Graduates from B.Com, B.A, BCA, BBA, BHM, and BSc streams are eligible to apply. MBA, BE, and B.Tech graduates must have at least 6 months of international BPO experience.

The salary package ranges from ₹3.75 LPA to ₹4.25 LPA. This role is ideal for candidates seeking growth in international customer service, voice process operations, and BPO careers with a leading global IT and business services company.