Customer Service Specialist

GETSETFIT; Mumbai; On-site; INR 300,000 - 550,000; Full time

Job summary

GETSETFIT is seeking a Customer Support Specialist to be the first point of contact for our members. You will interact with customers primarily through WhatsApp, app chat, Instagram, and community groups to address questions, concerns, and day-to-day support.

You will respond to inquiries, understand concerns, provide timely solutions, and coordinate with internal teams to resolve issues, while maintaining a positive customer experience and proactively seeking feedback for improvement.

Qualifications

• Excellent written English and strong communication skills.
• Patient, empathetic, and solution-oriented.
• Ability to manage multiple conversations simultaneously.
• BYOD (Bring Your Own Device) policy compliance.

Responsibilities

• Respond to customer queries through WhatsApp, app chat, Instagram, and community groups.
• Understand customer concerns and provide clear, timely solutions.
• Assist members with program, app, workout, nutrition, and account-related queries.
• Coordinate with internal teams to resolve customer issues.
• Follow up on unresolved concerns until closure.
• Proactively check in with customers and identify potential issues.
• Maintain a positive and supportive customer experience.
• Collect customer feedback and share recurring issues with the relevant teams.
• Help improve customer engagement, satisfaction, and retention.

Skills

Customer support

Chat support

Strong communication

Problem solving

Job description

GETSETFIT is a health and wellness company helping people build healthier lifestyles through fitness, nutrition, and personalized support by building a virtual fitness community globally

Customer Support Specialist

Immediate Joiner Preferred

About the Role

We’re looking for a friendly, proactive, and solution-oriented Customer Support Specialist to be the first point of contact for our existing members.

You’ll interact with customers primarily through WhatsApp, app chat, Instagram, and community groups, helping them with questions, concerns, and day-to-day support.

Key Responsibilities

• Respond to customer queries through WhatsApp, chat, Instagram, and community groups.
• Understand customer concerns and provide clear, timely solutions.
• Assist members with program, app, workout, nutrition, and account-related queries.
• Coordinate with internal teams to resolve customer issues.
• Follow up on unresolved concerns until closure.
• Proactively check in with customers and identify potential issues.
• Maintain a positive and supportive customer experience.
• Collect customer feedback and share recurring issues with the relevant teams.
• Help improve customer engagement, satisfaction, and retention.

We're Looking For

• 1–3 years of experience in customer support, customer service, customer experience, or chat support.
• Excellent written English and strong communication skills.
• Patient, empathetic, and solution-oriented.
• Good problem-solving and interpersonal skills.
• Comfortable handling multiple customer conversations simultaneously.
• Ability to remain calm and professional while handling complaints.
• Proactive attitude with strong ownership and follow-through.
• Genuine interest in fitness, nutrition, and wellness.
• BYOD (Bring Your Own Device) policy.