Customer Service Executive

HypTechie; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

HypTechie is hiring for a Customer Success, Service & Operations role in the Fitness & Wellness sector. You will handle customer enquiries and complaints across calls and emails, aiming to resolve tickets quickly and maintain detailed records of interactions and transactions.

You will coordinate with internal teams to address issues, strive for high customer satisfaction with an empathetic approach, and own each customer interaction to ensure a positive experience throughout.

Responsibilities

• Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
• Resolve 9-10 customer tickets per hour.
• To understand the product features for better problem solving.
• To keep records of customer interactions, transactions, comments, complaints.
• Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
• To ensure customer satisfaction and provide an empathetic experience to every user.
• To own every interaction with the customer and ensure every customer is a happy customer.
• Reporting all product and service-related issue/trends to the respective support staff.

Job description

Role: Customer Success, Service & Operations – Other
Industry Type: Fitness & Wellness
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other

Job Description

• Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
• Resolve 9-10 customer tickets per hour.
• To understand the product features for better problem solving.
• To keep records of customer interactions, transactions, comments, complaints.
• Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
• To ensure customer satisfaction and provide an empathetic experience to every user.
• To own every interaction with the customer and ensure every customer is a happy customer.
• Reporting all product and service-related issue/trends to the respective support staff.