Call Center Representative

SS&C FINTECH SERVICES INDIA PRIVATE LIMITED; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

SS&C FINTECH SERVICES INDIA PRIVATE LIMITED is seeking a customer support professional in Navi Mumbai to assist UK-based clients in a regulated financial services context. The role emphasises real-time guidance, accurate processing, and strong client focus.

Applicants should have 2+ years in a contact centre and strong English (UK) communication, with familiarity in UK mutual funds. The position requires on-site work in Navi Mumbai and a commitment to SLAs and accuracy.

Qualifications

• Minimum 2+ years in a contact centre role.
• Experience in UK mutual funds/UK financial services preferred.
• Excellent communication in English (UK) and writing.

Responsibilities

• Provide real-time assistance to clients via inbound/outbound calls and web chat.
• Process transactions within service levels and financial authority limits.
• Maintain professional, client-centric communication and resolve inquiries.
• Support team leaders and other teams to meet business needs.
• Aim for 100% accuracy and timeliness of delivery while adhering to SLAs.

Skills

UK English

Client services

Financial services

MS Word

MS Excel

UK mutual funds

Contact centre experience

Tools

MS Office

Job description

• To comply with the regulatory regimes in which SS&C operates including DataProtection, Financial Crime Prevention and CASS regulations
• Knowledge and Technical Skills Proficiency in the English (UK) language is essential, both spoken and written language skills are required
• Provide real-time assistance to clients through inbound and outbound telephonecalls, web chat, answering questions, resolving issues, and offering guidance
• Processing transactions to agreed service levels, quality standards and whererelevant within agreed financial authority limits
• Supporting clients with a number of platform specific support tools and processes
• Adherence to schedules to ensure Service Level Agreements are achieved
• Ensure timely and accurate responses to client enquiries while maintaining aprofessional and client-centric approach
• Proficiency in the English (UK) language is essential, both spoken and writtenlanguage skills are required to communicate with UK colleagues and UK and globalclients
• A flexible approach to completing variety of tasks to support TL / TM and otherteams for business needs
• To escape issues or potential breaches to Line Manager
• Provide a quality service, aiming for 100% accuracy and timeliness of delivery
• To review processes and practices within your role to propose change andimprovement where individual and team performance are being affected
• Keeps own knowledge of processes, products and appropriate regulation up to date
• Proven experience in a contact centre role, with a minimum of 2+ years of experience
• Preferably in the UK Mutual Funds Financial Services environment
• Good keyboard skills and familiar with Microsoft word and excel Ability to identify areas of risk or concern, either within team or in the business
• Exceptional communication and interpersonal skills
• Flexible and adaptable to change and challenges
• This role offers a unique opportunity to combine your financial expertise, client serviceskills, and UK language proficiency to deliver outstanding value to our clients