Customer Service Specialist

NetRTech Solutions LLP; India; On-site; INR 290,000 - 424,000; Full time

Benefits offered by this job

Complimentary meals during shifts

Cab facility for night hours

Temporary accommodation for relocated候

Job summary

NetRTech Solutions LLP in Ahmedabad invites applications for a Customer Contact Representative. This full-time, on-site role focuses on delivering high-quality customer support and ensuring a positive experience for every interaction.

The ideal candidate has strong communication and interpersonal skills, comfort with multitasking, and a detail-oriented mindset. Previous customer service experience is an advantage, and fluency in multiple languages is a plus for this region.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Patient, positive, and detail-oriented mindset.
• Previous customer service experience is an added advantage.
• Fluency in multiple languages is a plus.
• Minimum qualification: High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries and concerns in a professional and empathetic manner.
• Resolve customer issues efficiently to maintain high satisfaction levels.
• Build and maintain strong, positive relationships with customers.
• Assist the team in enhancing customer service processes and quality.
• Manage multiple tasks effectively while maintaining accuracy and attention to detail.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Customer service experience

Multilingual

Education

High school diploma or equivalent

Job description

Job Description: Customer Contact Representative

Company Overview

NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.

Role Summary

We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries and concerns in a professional and empathetic manner
• Resolve customer issues efficiently to maintain high satisfaction levels
• Build and maintain strong, positive relationships with customers
• Assist the team in enhancing customer service processes and quality
• Manage multiple tasks effectively while maintaining accuracy and attention to detail

Required Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Patient, positive, and detail-oriented mindset
• Previous customer service experience is an added advantage
• Fluency in multiple languages is a plus
• Minimum qualification: High school diploma or equivalent

Salary & Benefits

CTC: ₹26,000 – ₹38,000 per month

Night Shift Allowance: Additional compensation for hours worked beyond 40 per week

Perks & Facilities

• Complimentary meals during shifts
• Cab facility available between 9:00 PM – 6:00 AM
• Temporary accommodation provided for 5 days for relocated candidates
• Travel tickets from your place to Ahmedabad

Job Type

Full-time