Customer Service Representative

NetRTech Solutions LLP; Pune District; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Night Shift Allowance

Complimentary meals

Cab facility

Temporary accommodation

Travel tickets for relocation

Job summary

NetRTech Solutions LLP in Pune District is seeking a Customer Contact Representative to deliver high-quality customer support. This role emphasizes professionalism and efficiency in resolving inquiries while maintaining strong relationships with clients.

Ideal candidates should possess excellent communication skills, a positive mindset, and preferably prior customer service experience. This is a full-time on-site position, offering benefits like night shift allowance and complimentary meals.

Qualifications

• Ability to respond to inquiries with empathy and professionalism.
• Demonstrated experience in customer service is advantageous.
• Detail-oriented and patient with strong problem-solving skills.

Responsibilities

• Respond to customer inquiries and concerns professionally.
• Resolve customer issues efficiently to maintain satisfaction.
• Build and maintain strong relationships with customers.
• Assist in enhancing customer service processes.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Multitasking abilities

Fluency in multiple languages

Education

High school diploma or equivalent

Job description

Job Description: Customer Contact Representative

Company Overview

NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.

Role Summary

We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries and concerns in a professional and empathetic manner
• Resolve customer issues efficiently to maintain high satisfaction levels
• Build and maintain strong, positive relationships with customers
• Assist the team in enhancing customer service processes and quality
• Manage multiple tasks effectively while maintaining accuracy and attention to detail

Required Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Patient, positive, and detail-oriented mindset
• Previous customer service experience is an added advantage
• Fluency in multiple languages is a plus
• Minimum qualification: High school diploma or equivalent

Salary & Benefits

• Night Shift Allowance: Additional compensation for hours worked beyond 40 per week
• Complimentary meals during shifts
• Cab facility available between 9:00 PM – 6:00 AM
• Temporary accommodation provided for 5 days for relocated candidates
• Travel tickets from your place to Ahmedabad.