Customer Conversation Specialist

Docdort; Surat; On-site; INR 312,000 - 424,000; Full time

Job summary

Docdort in Ahmedabad invites a Customer Conversation Specialist to join our chat-focused team. You will help customers, resolve issues and be the voice of our brand across live chat, WhatsApp and email.

Freshers are welcome with strong communication skills. The role is full-time, office-based with day/night/rotational shifts, and offers training and growth opportunities.

You will maintain records of interactions, follow processes, and strive to meet quality and response-time targets.

Qualifications

• Freshers welcome with strong communication skills.
• Good English communication and typing skills required.
• Comfortable using computers and multiple chat windows.

Responsibilities

• Handle customer queries through live chat, WhatsApp, email, or other channels.
• Understand customer concerns and provide clear, accurate solutions.
• Maintain a friendly, professional tone in every conversation.
• Resolve issues or coordinate with relevant teams as needed.
• Follow company processes while keeping conversations natural and customer-friendly.
• Maintain accurate records of customer interactions.
• Meet quality, response-time and productivity targets.

Skills

English communication

Typing

Tools

MS Office

Google Workspace

Job description

Location: Ahmedabad, Gujrat

Job Type: Full-time

Experience: Fresher / 0–2 Years

Salary: ₹28,000 – ₹38,000 per month

Shift: [Day/Night/Rotational]

Work Mode: [Work from Office]

About The Role

We’re looking for a Customer Conversation Specialist who enjoys helping people, solving problems, and communicating through chat.

Your job will be more than just replying to messages—you’ll be the voice of our brand through every customer conversation.

What You’ll Do

• Handle customer queries through live chat, WhatsApp, email or other digital channels
• Understand customer concerns and provide clear, accurate solutions
• Maintain a friendly, professional and positive tone in every conversation
• Resolve customer issues or coordinate with the relevant team when required
• Follow company processes while keeping conversations natural and customer-friendly
• Maintain accurate records of customer interactions
• Meet assigned quality, response-time and productivity targets

What We’re Looking For

• Good English communication and typing skills
• Ability to understand customer problems quickly
• Polite, patient and solution-oriented approach
• Comfortable working on computers and multiple chat windows
• Basic knowledge of MS Office / Google Workspace
• Freshers are welcome if they have strong communication skills

Why Join Us?

• Opportunity to build a career in Customer Experience
• Friendly and professional work environment
• Performance-based growth opportunities
• Training and support for freshers
• Opportunity to develop communication and problem-solving

Skills: customer experience,communication skills,grammar,chat