Customer Service Associate

MYCPE ONE; Ahmedabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

MYCPE ONE in Ahmedabad seeks a friendly Customer Service Associate to be the first point of contact for customers—handling calls, emails, and live chats with professionalism and empathy.

You will host live webinars, engage audiences, and work with colleagues across departments to ensure exceptional customer experiences while adhering to company policies.

Qualifications

• Prior experience in a Voice Process, Chat & Email role.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and ability to connect with a diverse range of people.
• Motivated, energetic, and drive to multitask and manage time effectively.

Responsibilities

• Respond promptly and professionally to incoming calls, emails, and live chats.
• Address customer inquiries with empathy and a solutions-focused approach.
• Host live webinars and engage the audience with interactive ideas.
• Follow company communication protocols, policies, and guidelines.
• Prioritize customer satisfaction in all tasks and collaborate with internal teams.

Skills

Voice Process Experience

Communication Skills

Interpersonal Skills

Multitasking & Time Management

Job description

About the Role:

We are seeking a friendly, dedicated, and proactive Customer Service Associate to join our growing team in Ahmedabad. You will be the first point of contact for our customers, handling incoming calls, emails, and live chats with professionalism and empathy. In addition to traditional customer service tasks, you will play a key role in hosting live webinars, ensuring they are engaging and interactive through creative ideas and audience participation. If you thrive in a team environment, enjoy interacting with diverse professionals, and are passionate about delivering excellent customer experiences, we would love to meet you.

Responsibilities:

• Respond promptly and professionally to incoming calls, emails, and live chats
• Address customer inquiries with empathy, patience, and a solutions-focused approach
• Host live webinars and actively engage the audience through innovative and interactive ideas
• Consistently follow company communication protocols, policies, and guidelines
• Prioritize customer satisfaction in all aspects of your work
• Collaborate effectively with internal team members and other departments

Candidate Requirements:

• Prior experience in a Voice Process, Chat & Email role
• Excellent communication skills — both verbal and written
• Strong interpersonal skills and the ability to connect with a wide range of individuals (customers and colleagues alike)
• Motivated, energetic, and driven work ethicAbility to multitask and manage time effectively
• Willingness to work on-site from the Ahmedabad office (No Hybrid or Work From Home option until further notice from management)