Customer Service Representative

NetRTech Solutions LLP; Ahmedabad District; On-site; INR 290,000 - 424,000; Full time

Benefits offered by this job

Complimentary meals during shifts

Cab facility available between 9:00 PM

Temporary accommodation provided for 5

Travel tickets from your place toAhmed

Job summary

NetRTech Solutions LLP in Ahmedabad is seeking a Customer Contact Representative for a full-time, on-site position to deliver high-quality customer support and ensure a positive customer experience.

Ideal candidates have strong communication, problem-solving, and multitasking skills, with a high school diploma or equivalent. Fluency in multiple languages is a plus, and prior customer service experience is advantageous.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Patient, positive, and detail-oriented mindset.
• Previous customer service experience is an added advantage.
• Fluency in multiple languages is a plus.
• Minimum qualification: High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries and concerns in a professional and empathetic manner.
• Resolve customer issues efficiently to maintain high satisfaction levels.
• Build and maintain strong, positive relationships with customers.
• Assist the team in enhancing customer service processes and quality.
• Manage multiple tasks effectively while maintaining accuracy and attention to detail.

Skills

Communication

Problem solving

Multitasking

Attention to detail

Multilingual

Education

High school diploma

Job description

Job Description: Customer Contact Representative

Company Overview

NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.

Role Summary

We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries and concerns in a professional and empathetic manner
• Resolve customer issues efficiently to maintain high satisfaction levels
• Build and maintain strong, positive relationships with customers
• Assist the team in enhancing customer service processes and quality
• Manage multiple tasks effectively while maintaining accuracy and attention to detail

Required Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Patient, positive, and detail-oriented mindset
• Previous customer service experience is an added advantage
• Fluency in multiple languages is a plus
• Minimum qualification: High school diploma or equivalent

Salary & Benefits

CTC: ₹26,000 – ₹38,000 per month

Night Shift Allowance: Additional compensation for hours worked beyond 40 per week

Perks & Facilities

• Complimentary meals during shifts
• Cab facility available between 9:00 PM – 6:00 AM
• Temporary accommodation provided for 5 days for relocated candidates
• Travel tickets from your place to Ahmedabad

Job Type

Full-time