Customer Service Specialist

r3 Consultant

Gurugram District

On-site

INR 200,000 - 500,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and performance-based incentives

Career growth opportunities

Comprehensive training and development

Dynamic and supportive work environment

Job summary

A staffing and recruiting firm is looking for a Customer Service Specialist to handle inbound and outbound calls for international customers. The ideal candidate should possess excellent spoken English skills and be willing to work in 24/7 rotational shifts. Responsibilities include resolving customer queries, maintaining call quality standards, and updating customer records. Join to explore career growth opportunities and comprehensive training in a dynamic work environment.

Qualifications

Must be between 18 to 45 years old.
Willing to work in night shifts (24/7 rotational shifts).
Comfortable with 2 rotational weekly offs.

Responsibilities

Handle inbound and outbound calls for international customers.
Provide accurate information and support related to products or services.
Resolve customer queries efficiently and effectively.
Maintain call quality standards and follow company protocols.
Update customer records accurately in the system.
Collaborate with internal teams to resolve complex issues if required.
Adhere to shift schedules and maintain regular attendance.

Skills

Excellent spoken English skills

Education

Undergraduate freshers or experienced

Job description

Join to apply for the Customer Service Specialist role at r3 Consultant

Job Title: Agents – International Voice Process

Location: Mumbai, Pune, Gurugram

Eligibility Criteria:

Education: Undergraduate freshers or experienced
Age: 18 to 45 years
Communication: Must have excellent spoken English skills

Shift & Availability:

Willing to work in night shifts (24/7 rotational shifts)
Must be comfortable with 2 rotational weekly offs

Salary Range: 200000 to 500000 CTC + incentives

Key Responsibilities

Handle inbound and outbound calls for international customers
Provide accurate information and support related to products or services
Resolve customer queries efficiently and effectively, ensuring high levels of customer satisfaction
Maintain call quality standards and follow company protocols
Update customer records accurately in the system
Collaborate with internal teams to resolve complex issues if required
Adhere to shift schedules and maintain regular attendance

What We Offer