Customer Success Analyst

Rempact; Delhi; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Learning allowance ₹10,000+

Mentorship

Hands-on AI exposure

WFH twice a month

Flexible hours

Competitive appraisal hikes

Job summary

Rempact, in New Delhi, seeks a Customer Success Analyst to blend AI, product, and real customer impact. You’ll work with enterprise clients, product, and engineering to drive adoption and turn insights into meaningful outcomes.

You will own project components, define success metrics, manage timelines, and build strong relationships to deliver long-term value. You’ll gain hands-on exposure to conversational design, prompt engineering, and data-driven optimization in a fast-moving startup, shaping

Qualifications

• 0–3 years of customer-facing experience (e.g., Customer Success, Growth, or Product Ops).
• Clear, confident, and empathetic communicator with strong presentation skills.
• Structured problem-solving and the ability to translate needs into solutions.
• Curious about AI and excited to work with modern AI tools (no coding required).
• Self-starter who owns projects and follows through on outcomes.
• Experience in SaaS, fintech, or early-stage startups is a plus.

Responsibilities

• Design, optimize, and scale AI-driven bot workflows and conversations.
• Own customer outcomes by defining success metrics and timelines.
• Gather customer feedback and work with cross-functional teams to improve the product.
• Build relationships with enterprise clients and ensure long-term value.
• Monitor agent performance and improve workflows using data.
• Experiment with new prompts, features, and tools before they go live.

Skills

Communication

Problem-solving

AI tools familiarity

Project ownership

Job description

About The Role

This isn’t a traditional Customer Success role.

Position: Customer Success Analyst
Location: New Delhi
Working Days: Monday to Friday
Experience Required: 0-3 years

As part of our Customer Success team, you’ll sit at the intersection of AI, product, and real customer impact. You’ll work closely with enterprise clients, product and engineering teams, and AI systems to drive adoption, design better conversations, and turn insights into meaningful outcomes.

You’ll get hands-on exposure to conversational design, prompt engineering, and problem‑solving in a fast-moving startup environment—while shaping how businesses use AI to communicate with their customers.

What You’ll Do

• Design, optimize, and scale AI-driven bot workflows and conversation flows using tools like ChatGPT and internal prompt systems.
• Own customer outcomes by defining success metrics, driving adoption, and managing project timelines.
• Act as the voice of the customer-gather feedback, identify gaps, and work with cross-functional teams to improve the product.
• Build and manage strong relationships with enterprise clients, ensuring long‑term value and engagement.
• Monitor agent performance, conduct audits, and continuously improve workflows using data and insights.
• Experiment with new prompts, features, and tools before they go live.

What We’re Looking For

• 0-3 years of experience in customer‑facing roles such as Customer Success, Consulting, Growth, or Product Ops.
• Clear, confident, and empathetic communicator with strong presentation skills.
• Structured problem‑solver who can translate complex customer needs into actionable solutions.
• Curious about AI and excited to work with modern AI tools (no coding required).
• Self‑starter who takes ownership, manages projects independently, and follows through on outcomes.
• Experience in SaaS, fintech, or early‑stage startups is a plus.

What We Offer

• High‑Impact Work: Directly shape how some of India’s top lenders engage with millions of customers through AI voice agents.
• Ownership & Autonomy: Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability.
• Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands‑on AI exposure.
• Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.