Customer Service Senior Analyst - Voice

Accenture in India; Gurugram District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Accenture in India is seeking a Customer Service Senior Analyst with 5–8 years of experience, proficient in Spanish, to support our customer service operations in Gurugram. You will handle inquiries, assist with collections, credits, and disputes, and work with clients to ensure high service standards.

The role requires analytical thinking, minimal supervision, and the ability to operate in rotational shifts. Any Graduation is acceptable for eligibility, and experience in OTC domain is a plus.

Qualifications

• 5–8 years of experience in customer service or related domains.
• Spanish language expertise required.
• Any Graduation is acceptable.
• Experience with OTC domain, collections, credits and disputes is a plus.
• Ability to analyze and resolve complex problems with minimal supervision.

Responsibilities

• Handle customer inquiries and resolve issues with accuracy.
• Assist with collections, credits and disputes processes.
• Collaborate with peers and clients to deliver timely solutions.
• Analyze increasingly complex problems with minimal instruction.
• Be prepared to work in rotational shifts as required.

Skills

Spanish language proficiency

Customer service

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service
Designation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:Spanish - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?

• Comments
• "Would be great if we can get Spanish with OTC domain, but if not available, will need trainable resources.
• "Skillset - collections, Credit and disputes Deductions"
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts