Inbound Sales Representative Analyst - Voice

Accenture in India; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture in India is seeking an Inbound Sales Representative Analyst to join our Customer Support vertical. You will manage and resolve customer queries, handle escalations and complaints, and ensure timely resolutions within SLAs while transforming support into a value-generating service.

The role involves analysis of lower-complexity problems, collaboration with peers, limited client exposure, and potential rotational shifts.

Qualifications

• Graduation in any field is required.
• 3–5 years of relevant experience.
• Customer support/operations exposure is preferred.
• Strong communication and analytical skills.

Responsibilities

• Handle customer queries and escalations to resolve issues within SLA.
• Resolve faults and complaints with best resolutions.
• Analyze and solve lower-complexity problems.
• Interact with peers and may have limited client exposure.
• Be prepared for rotational shifts.

Skills

Problem-solving

Adaptability

Teamwork

Learning agility

Under pressure

Education

Any Graduation

Job description

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Inbound Sales Representative Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Ability to perform under pressure
• Adaptable and flexible
• Problem-solving skills
• Agility for quick learning
• Ability to work well in a team

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts