Customer Service Senior Analyst

Accenture in India; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture in India seeks a Customer Service Senior Analyst in Bengaluru to analyze and resolve complex issues, collaborating with peers and sometimes clients or management. You will perform tasks with minimal daily instruction and contribute to service quality in customer support and pharmacovigilance domains.

Ideal candidates have 5–8 years' experience, MSc or related degree, and Japanese language proficiency (JLPT N3/N4/N5 preferred).

Qualifications

• 5 to 8 years of experience in related roles.
• Experience in customer service and pharmacovigilance domains.
• Japanese language proficiency (JLPT N3/N4/N5 preferred) and related certifications.

Responsibilities

• Analyze and solve increasingly complex problems with minimal instruction.
• Interact with peers within Accenture; may interact with clients and management.
• Contribute to customer service excellence and pharmacovigilance support.

Skills

Customer Service

Pharmacovigilance

Japanese language

Education

MSc/Any Graduation/Bachelor of Pharmacy

Job description

Skill required: Language Translation - Customer Service
Designation: Customer Service Senior Analyst
Qualifications:MSc/Any Graduation/Bachelor of Pharmacy
Years of Experience:5 to 8 years
Language - Ability:Japanese - Intermediate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

"

• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships." What are we looking for? "
• Primary skill - Customer Service - P2
• Secondary skill - Pharmacovigilance - P2
• Secondary skill - Japanese language (JLPT N3, N4 or N5 preferred)
• Certifications: Japanese Language NAT-TEST - Senmon Kyouiku; Japanese Language Proficiency Test - N4 - JEES Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.\"