Customer Service Analyst - Voice

Accenture in India; Navi Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture is seeking a Customer Service Analyst for its Engagement Centre in Navi Mumbai. The role focuses on language translation and delivering excellent customer support across inquiries, complaints, orders, and returns.

You will handle inbound and outbound calls, assist with website registrations, and coordinate with trade and marketing teams while meeting SLAs. Requirements include graduation, 3–5 years of experience in customer service, and expert Spanish language ability.

Qualifications

• Any graduation is acceptable.
• 3–5 years of experience in customer service.
• Spanish language expertise required.

Responsibilities

• Handle customer inquiries, complaints, orders and returns.
• Provide inbound and outbound customer service support.
• Assist with website registration inquiries and general questions.
• Escalate issues as needed and coordinate with teams.
• Ensure adherence to service level agreements.

Skills

Spanish Expert

Education

Any Graduation

Job description

Job Description:

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

Language - Ability: Spanish - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.


• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.


• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?


• Inbound and Outbound customer service experience


• Experience working under pressure


• Spanish language proficiency Roles and Responsibilities:


• Handle support service escalations to from clients


• Transfer calls to the Tier 2 department


• Will track and report system issues as needed


• Stay current with system information, changes and updates
  
• Comply with service level agreements


• Support and help on Process documentation


• Comply with the assigned schedule to cover the hours of operation


• Comply with the account KPIs


• Support with any other new process at the time the client requires it, if it has been officially included in our range of services