Customer Service Analyst-Voice

Accenture; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Accenture in Mumbai seeks a Customer Service Analyst with expert Spanish language skills to support customer inquiries and ensure satisfaction. You will handle calls, resolve issues, and contribute to CX metrics while collaborating with peers in a rotational shift environment.

Qualifications include graduation and 3–5 years of experience in customer service roles. The role emphasizes clear communication and effective problem solving within a global services setting.

Qualifications

• Spanish language expert with strong customer service skills.
• 3–5 years of relevant experience.
• Experience in call handling and issue resolution.

Responsibilities

• Analyze and solve lower-complexity problems.
• Interact with peers within Accenture for daily work.
• Limited exposure to clients and/or management.
• Possibility of rotational shifts and structured daily tasks.

Skills

Spanish Expert

Customer service

Language translation

Education

Any Graduation

Job description

Job Description

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:Spanish - Expert

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

Candidate who is expert in Spanish Language and good call handling skills.NACustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for

• Customer Care
• Customer Communications
• Customer Satisfaction
• Customer Experience (CX)
• Customer Support Operations

Roles and Responsibilities

In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shifts

QualificationAny Graduation