Customer Service Analyst-Voice

Accenture; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture is hiring a Customer Service Analyst in India with 3–5 years of experience and proficiency in French. The role involves analyzing and solving lower-complexity problems, collaborating with peers, and occasional client exposure.

The position may require rotational shifts and offers opportunities within a global professional services environment. The ideal candidate demonstrates teamwork, results orientation, agility, and strong client relationship skills to ensure high-quality customer

Qualifications

• Graduation required, 3–5 years of experience in customer service
• Proficiency in French is required
• Ability to work well in a team and establish client relationships
• Willingness to work in rotational shifts if needed

Responsibilities

• Analyze and solve lower-complexity problems
• Interact daily with peers within Accenture before updating supervisors
• Limited exposure with clients and/or management
• Follow moderate level instruction on daily tasks and new assignments
• Impact own work and potentially the work of others as an individual contributor
• Role may require rotational shifts

Skills

French proficiency

Teamwork

Results orientation

Agility

Client relationship

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service
Designation: Customer Service Analyst
Qualifications: Any Graduation
Years of Experience: 3 to 5 years
Language - Ability: French - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Ability to work well in a team
• Results orientation
• Agility for quick learning
• Ability to establish strong client relationship.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.