Inbound Sales Management Senior Analyst - Voice

Accenture in India; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Accenture in India seeks an Inbound Sales Management Senior Analyst to drive customer service technology solutions and oversee resolution of queries. The role emphasizes managing escalations, ensuring SLA adherence, and transforming customer issues into value-driven service differentiators.

Strong communication and problem-solving abilities are required. The position involves working with cross-functional teams to optimize contact center platforms and deliver high-quality customer support in a

Qualifications

• The candidate holds a graduation from any stream.
• 5–8 years of experience in inbound sales management or customer service operations.
• Ability to handle escalations and maintain SLA compliance.

Responsibilities

• Manage and resolve customer queries, handle escalations and complaints within SLA.
• Close faults and complaints within SLA.
• Transform customer problems into value-generating service offerings.
• Support platform and software contact centers to provide customer service.

Skills

Customer Service Technology

Education

Any Graduation

Job description

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Inbound Sales Management Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for?
• Primary skill - Customer Service Technology - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts