Customer Service Representative (Work From Home)

Volantix Flights Private Limited; India; Remote; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Permanent work from home

Attractive performance incentives

Training opportunities

Job summary

A global travel services provider is seeking a Customer Service Executive to assist US-based customers with flight bookings from home in India. The ideal candidate should possess strong English communication skills and customer service experience. Responsibilities include handling inquiries and upselling services. This position offers a competitive salary and various incentives for performance.

Qualifications

• Proficient in spoken and written English.
• Experience in customer service or support roles.
• Skills in enhancing customer satisfaction.

Responsibilities

• Handle inbound/outbound calls for flight bookings.
• Ensure excellent customer experience.
• Maintain records in CRM systems.

Skills

Strong proficiency in English

Customer Service experience

Excellent communication skills

Interpersonal skills

Multitasking ability

Education

High school diploma or equivalent

College degree preferred

Tools

Customer service software

Job description

Overview

Job Title: Customer Service Executive – US Travel Process (Work From Home)

Location: Remote (India)

About Us:

Volantix Flights Pvt. Ltd. (part of a global travel group) provides world-class flight booking and customer support services for international travelers. We are expanding our remote operations and are looking for talented, motivated individuals across India to join our virtual team.

Responsibilities:

• Handle inbound/outbound calls and assist US-based customers with flight bookings, changes, and queries.
• Ensure excellent customer experience through clear communication and problem-solving.
• Maintain accurate records in CRM systems and follow company processes.
• Upsell ancillary services (baggage, seats, insurance, hotels) where applicable.

Qualifications:

• Strong proficiency in spoken and written English, with the ability to communicate clearly with international customers.
• Experience in Customer Service, Customer Support, or related roles.
• Skills in ensuring Customer Satisfaction and enhancing Customer Experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Experience in the aviation or travel industry is a plus.
• Proficiency in using customer service software and tools.
• High school diploma or equivalent; a college degree preferred.

What We Offer:

• Competitive salary with night-shift allowances.
• Permanent Work From Home opportunity.
• Attractive incentives on performance and upselling.
• Training and career growth opportunities.
• A chance to work with an international travel brand.