Customer Service Representative (India, Non-voice)

Epicenter Technologies Pvt. Ltd; Mumbai; On-site; INR 223,200 - 334,800; Full time

Job summary

A technology and business process management firm in Mumbai is looking for detail-oriented individuals to join their customer service team. This non-voice role involves handling customer queries through chat, social media, and email channels, ensuring timely and accurate solutions. This is a great opportunity for freshers to kick start their careers in a supportive environment focused on employee happiness and productivity.

Qualifications

• Detail-oriented and articulate individuals are preferred.
• Open to freshers who are eager to learn.

Responsibilities

• Handle customer queries through chat, social media, and email channels.
• Provide timely and accurate solutions to customer issues.

Job description

About Epicenter

For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Here you’ll find a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reason we’re trusted by global clients. Ready to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter.

About the Job

We’re seeking detail-oriented and articulate individuals to join our customer service team in a non-voice capacity. In this role you’ll handle customer queries through chat, social media, and email channels, providing timely and accurate solutions. This is an ideal opportunity for freshers and