Customer Service Representative (India, Voice)

Epicenter Technologies Pvt. Ltd; Mumbai; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Ongoing training and mentorship

Opportunity for career growth

Exposure to international clients

Job summary

A prominent BPO company in Mumbai is seeking Voice-based Customer Service Representatives to manage customer queries and ensure satisfaction. Ideal candidates should possess strong English communication skills and be prepared to work in rotating shifts. Freshers are welcome to apply and will receive ongoing training to excel in their roles. This role provides a great opportunity to develop problem-solving and communication skills while being part of an award-winning team.

Qualifications

• Minimum age of 18 years and maximum of 35 years.
• Good English communication skills required.
• Willingness to work 24x7 rotational shifts.
• Freshers are welcome to apply.

Responsibilities

• Handle customer queries over phone in a professional manner.
• Provide accurate information and solutions to inquiries.
• Ensure customer satisfaction by delivering quality service.
• Maintain records of customer interactions.

Skills

English vocal communication skills

Customer-centric approach

Basic computer knowledge

Ability to adapt in a fast-paced environment

Education

High school diploma or equivalent

Graduate degree (preferred)

Tools

CRM systems

Job description

About Epicenter

For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Hereyou'llfind a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reasonwe'retrusted by global clients.

Ready to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter.

About the Job

We'relooking for enthusiastic individuals to join our customer service team as Voice-based Customer Service Representatives. This is an excellent opportunity for freshers and experienced professionals to start or grow their career in the BPO industry.You'llhandle customer queries via phone calls, provide solutions, and ensure customer satisfaction while developing valuable communication and problem-solving skills.

Location/Hours

Location: Mumbai

Shift: 24x7 Rotational shifts (Should be comfortable working in all shifts)

Job Responsibilities / Expectations

• Handle customer queries via phone calls in a professional and courteous manner
• Provideaccurateinformation and effective solutions to customer inquiries
• Ensure customer satisfaction by delivering quality service on every call
• Maintainaccuraterecords of all customer interactions and resolutions
• Follow standard operating procedures and company guidelines
• Meet individual and team performance targets including call quality metrics
• Identifycustomer needs and provideappropriate solutionsor elevate issues when required
• Handle customer complaints with patience and empathy
• Stay updated on product information, services, and policies
• Collaborate with team members to achieve departmental goals
• Demonstrate good English vocal communication skills
• Adapt to different customer personalities and situations
• Maintain a positive and professional demeanor throughout the shift
• Participate in training sessions and continuous learning opportunities

Minimum Qualifications

• Age: 18 years to 35 years
• High school diploma or equivalent (minimumrequirement)
• Good English vocal communication skills
• Willingness to learn and adapt in a fast-paced environment
• Basic computer knowledge and typing skills
• Comfortable working in 24x7 rotational shifts
• Ability to join immediately with all documents ready for background verification
• Positive attitude and customer-centric approach
• Freshers are welcome to apply

Desired Qualifications

• Graduate degree
• Previousexperience in customer service or BPO environment
• Multilingual capabilities (English + Hindi or regional languages)
• Familiarity with CRM systems or customer management tools
• Strong interpersonal and listening skills
• Ability to work under pressure and handledifficult situations
• Time management and organizational skills

Why Join Epicenter?

We believe in investing in our people. At Epicenter,you'llhave the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India.We’realso the proud recipient of the “Best Customer Service Provider” award for nine consecutive years.

Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.