Customer Service Representative- Fresher

NIIT; Gurugram District; On-site; INR 290,000 - 402,000; Full time

Benefits offered by this job

Night shift allowance

Cab facility provided

Job summary

NIIT is seeking a Training Administration professional in Gurugram who will provide 24x5 support to global clients, handle training scheduling and issue resolution via email, and maintain detailed case records in the system. You will also generate Excel-based reports and manage training activities on the LMS.

The role requires willingness to work night shifts with allowances and strong computer skills. Cab facilities are provided for commuting under our hiring zone.

Qualifications

• Graduates from listed degrees may apply.
• Willingness to work in night shifts with allowances.
• Basic computer skills and MS Office proficiency required.

Responsibilities

• Provide 24x5 Training Administration support to top companies in EMEA, NAM & APAC.
• Assist customers with Training Administration issues via email.
• Provide customers with resolutions and training scheduling options.
• Gather additional information about reported issues.
• Perform detailed case analysis and document the case in the system and generate tickets.
• Generate daily/weekly reports for customers on Microsoft Excel.
• Perform Training Management activities on the Learning Management System.

Skills

Computers

Education

B.A./B.Com/BBA/BHM/BSc/BCA

B.E./B.Tech (Mech/Biotech) eligible

Distance PG allowed

BE/MCA not eligible

PGDM allowed

Tools

Microsoft Excel

Job description

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

• Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply.
• Distance P.G can apply, BE /MCA are not eligible, PGDM can apply
• Working knowledge of computers, In Night shifts Night Allowances will be provided.

Responsibilities:

• The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region.
• Assist the customers with the Training Administration issue/E-mail
• Provide the customer with resolutions / Training scheduling options
• Gather additional information about reported issue
• Perform detailed case analysis and document the case in the system and generate ticket
• Generate daily / weekly reports for the customer on Microsoft Excel
• Perform Training Management activities on the Learning Management Systems.

Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone