Customer Service Executive | Freshers

Niit Learning Systems; Gurugram District; On-site; INR 300,000 - 360,000; Full time

Job summary

NIIT is hiring for a Customer service role at Gurgaon. This work-from-office position welcomes fresh graduates. You will handle customer queries related to training administration via email, support resolutions, and manage training scheduling options. You will also generate MIS reports in Excel and handle LMS training activities.

Hayatt Khan, contact available at 7302533421 or [e-mail], is the point of contact for applicants.

Qualifications

• Fresh graduates with Graduation can apply.

Responsibilities

• Handle customer queries related to training administration via email.
• Assist customers with resolutions and training scheduling options.
• Perform detailed case analysis and generate system tickets
• Maintain accurate documentation of cases
• Generate daily/weekly MIS reports using Microsoft Excel
• Manage training activities on Learning Management Systems (LMS)

Skills

Customer service

Training administration

Case analysis

Documentation

MS Excel

LMS

Education

Graduation

Tools

Microsoft Excel

LMS

Job description

NIIT is hiring for Customer service role for Gurgaon location. It is WFO role.

Freshers with Graduation can also apply.

Contact - 7302533421

Key Responsibilities:

• Handle customer queries related to training administration via email .
• Assist customers with resolutions and training scheduling options .
• Perform detailed case analysis and generate system tickets
• Maintain accurate documentation of cases
• Generate daily/weekly MIS reports using Microsoft Excel
• Manage training activities on Learning Management Systems (LMS)

Contact: Hayatt Khan 7302533421

[e-mail]