Associate Training Coordinator

Niit Learning Systems; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

NIIT is hiring for a Customer Service role for Gurgaon location. It is a WFO role.

Freshers with Graduation can also apply. You will handle customer queries related to training administration via email, assist with resolutions and scheduling options, and manage LMS activities.

Qualifications

• Fresh graduates with graduation can apply.

Responsibilities

• Handle customer queries related to training administration via email.
• Assist customers with resolutions and training scheduling options.
• Perform detailed case analysis and generate system tickets.
• Maintain accurate documentation of cases.
• Generate daily/weekly MIS reports using Microsoft Excel.
• Manage training activities on Learning Management Systems (LMS).

Skills

Customer service

Education

Graduation

Tools

Microsoft Excel

LMS

Job description

NIIT is hiring for Customer service role for Gurgaon location . It is WFO role.

Freshers with Graduation can also apply.

Key Responsibilities:

• Handle customer queries related to training administration via email .
• Assist customers with resolutions and training scheduling options .
• Perform detailed case analysis and generate system tickets
• Maintain accurate documentation of cases
• Generate daily/weekly MIS reports using Microsoft Excel
• Manage training activities on Learning Management Systems (LMS)