Customer Service Representative (CSR)

XTGLOBAL INFOTECH LIMITED; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

An IT service provider in Hyderabad is seeking a detail-oriented Customer Service Representative to manage and process incoming orders effectively. The role involves handling customer communications, resolving inquiries, and ensuring high levels of customer satisfaction. Ideal candidates should possess strong communication skills, experience in customer service, and be proficient in MS Office and CRM systems. This position offers a full-time commitment with a US shift from 7 PM to 3 AM IST.

Qualifications

• Prior experience in a Customer Service Representative role.
• Experience handling both email and phone-based customer interactions.
• Good attention to detail and organizational skills.

Responsibilities

• Process and update customer orders accurately.
• Communicate with customers regarding order status.
• Collaborate with internal teams for order fulfillment.

Skills

Strong verbal communication skills

Attention to detail

Multitasking

Problem-solving ability

Customer-centric mindset

Tools

MS Office

CRM/order management systems

ERP/CRM tools

Job description

• Date Opened 03/17/2026
• Job Type Full time
• Country India

Job Description

Customer Service Representative (CSR)

Full Time

US Shift: 7 PM - 3 AM IST

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to manage and process incoming orders while ensuring a seamless customer experience. The ideal candidate will be responsible for order updates, handling customer communications via email and phone, and proactively addressing any issues related to product availability or missing information.

Key Responsibilities:

Process and update customer orders accurately in a timely manner

Communicate with customers via phone and email regarding order status, delays, or missing information

Notify customers promptly about product unavailability and provide alternative solutions where applicable

Collaborate with internal teams (operations, logistics, sales) to ensure smooth order fulfillment

Maintain detailed records of customer interactions and transactions

Resolve customer inquiries and concerns with professionalism and efficiency

Ensure high levels of customer satisfaction through clear and effective communication

Requirements

Required Skills & Qualifications:

Prior experience in a Customer Service Representative (CSR) role

Strong verbal and written communication skills

Experience handling both email and phone-based customer interactions

Good attention to detail and organizational skills

Ability to multitask and manage time effectively in a fast-paced environment

Proficiency in MS Office and/or CRM/order management systems

Preferred Qualifications:

Experience in order processing or order management roles

Exposure to ERP/CRM tools (e.g., Salesforce, Zendesk, NetSuite, etc.)

Ability to handle high-volume customer interactions

Pref someone from an Apparel Industry background

Customer-centric mindset

Problem-solving ability

Strong follow-up and coordination skills