Customer Service Representative (CSR)

TE Connectivity; Bengaluru; On-site; INR 315,000 - 385,000; Full time

Job summary

TE Connectivity, Bengaluru, is seeking a Customer Service Representative to deliver exceptional support across the order-to-cash process. You will act as the liaison between customers and internal teams, handling inquiries, orders, and issue resolution while driving service improvements.

You will collaborate with Sales, Supply Chain, Planning, Logistics, Quality, Operations, and Product Management to meet customer requirements and deliver value.

Qualifications

• Bachelor's degree required.
• Experience in Customer Service, Order Management and Supply Chain.
• Strong knowledge of order-to-cash processes including inquiries, management, backlog, delivery, and complaints.
• Excellent verbal and written communication; ability to engage customers and stakeholders.
• Experience with SAP/ERP systems, CRMs, portals, and MS Office.

Responsibilities

• Serve as the primary point of contact for customers with timely, professional responses.
• Manage orders throughout the order-to-cash lifecycle, including processing and tracking.
• Collaborate with Sales, Supply Chain, Planning, Logistics, Quality, Operations, and Product Management to meet requirements.
• Handle complaints/escalations with effective communication and resolution.
• Maintain accurate customer records, orders, reports, and system updates.
• Monitor service performance and identify improvement opportunities.
• Support continuous improvement initiatives and standardization.
• Build strong relationships with customers and internal teams.
• Ensure compliance with policies, quality standards and regulations.

Skills

Customer service

Order management

Supply chain

SAP/ERP

CRM platforms

MS Office

Communication

Cross-functional teamwork

Education

Bachelor's degree

Tools

SAP/ERP systems

CRM platforms

Microsoft Office

Job description

Job Posting Title: Customer Service Representative (CSR)

Building: KN1 ( Bangalore)

Recruiter: Supritha BK

Education Experience: Bachelors Degree (High School +4 years)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Customer Service professional is responsible for delivering exceptional customer support and ensuring seamless execution of the order-to-cash process. This role serves as a key liaison between customers and internal stakeholders, managing customer inquiries, order fulfillment, issue resolution, and service delivery activities. The position collaborates closely with Sales, Supply Chain, Planning, Logistics, Quality, Operations, Product Management, and other cross-functional teams to ensure customer satisfaction, operational excellence, and continuous improvement. Depending on the role level, the position may also support strategic customer accounts, drive service improvements, and provide operational guidance to team members.

Job Requirements

• Serve as the primary point of contact for customers, ensuring timely and professional responses to inquiries, requests, and service-related issues.


• Manage customer orders throughout the order-to-cash lifecycle, including order processing, backlog management, delivery tracking, and issue resolution.


• Collaborate with Sales, Supply Chain, Planning, Logistics, Quality, Operations, Product Management, and manufacturing teams to meet customer requirements and business objectives.


• Address customer complaints, escalations, and supply-related concerns while ensuring effective communication and timely resolution.


• Maintain accurate customer records, order documentation, reports, and system updates in accordance with business processes and policies.


• Monitor service performance, identify trends, and recommend process improvements to enhance customer satisfaction and operational efficiency.


• Support continuous improvement initiatives, process standardization, and best-practice implementation across customer service operations.


• Build and maintain strong relationships with customers and internal stakeholders to deliver a world-class customer experience.


• Ensure compliance with company policies, procedures, quality standards, and regulatory requirements.


• Contribute to team success through collaboration, knowledge sharing, training participation, and achievement of service objectives.

Skills

• Bachelor''s degree


• Relevant experience in Customer Service,Order Management andSupply Chain


• Strong knowledge of order-to-cash processes, including customer inquiries, order management, backlog management, delivery coordination, and complaint handling.


• Excellent verbal, written, and interpersonal communication skills with the ability to effectively engage customers and stakeholders.


• Experience working with SAP/ ERP systems, CRM platforms, customer portals, and Microsoft Office applications.


• Strong problem-solving, analytical, and decision-making capabilities.


• Ability to manage multiple priorities and perform effectively in a fast-paced environment.


• Demonstrated customer focus, accountability, ownership, and attention to detail.


• Ability to collaborate across global and cross-functional teams to deliver business results and exceptional customer experiences.


• Continuous improvement mindset with the ability to identify opportunities for enhanced efficiency, quality, and customer satisfaction.