Customer Service Representative

CLICKFORGE PRIVATE LIMITED; Jaipur; On-site; INR 167,400 - 279,000; Full time

Benefits offered by this job

Competitive salary package

International process exposure

Professional training and career development opportunities

Supportive and collaborative work environment

Performance-based growth opportunities

Employee engagement activities and rewards programs

Job summary

CLICKFORGE PRIVATE LIMITED is seeking a Customer Support Representative (CSR) for its international process based in Jaipur, Rajasthan. The ideal candidate will engage with customers through calls, emails, and chat, providing exceptional service and support.

This role welcomes freshers and individuals with up to 6 months of experience. Strong communication skills and the ability to work in rotational shifts are essential. We offer a competitive salary, professional training, and a supportive work environment.

Qualifications

• Freshers, trainees, or candidates with up to 6 months of experience in international customer service or calling processes are encouraged to apply.
• Immediate joiners preferred.

Responsibilities

• Communicate with customers through inbound and outbound calls.
• Respond to customer inquiries via email and chat support channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and resolutions.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Excellent verbal and written English communication skills

Strong customer service orientation and interpersonal skills

Ability to handle email, chat, and voice support effectively

Good multitasking and time-management abilities

Strong problem-solving and active listening skills

Basic computer proficiency

Familiarity with MS Office applications

Ability to work independently and as part of a team

Comfortable working in night shifts

Education

Bachelor's or Master's degree

Job description

Customer Support Representative (CSR) – International Process

Location

Jaipur, Rajasthan

Employment Type

Full-Time

Shift

Rotational Shift - (Includes Night Shift)

About the Role

We are looking for enthusiastic and customer-focused Customer Support Representatives (CSR) to join our growing team. This role is ideal for freshers, trainees, or professionals with up to 6 months of experience in international customer support processes, particularly voice-based support.

The successful candidate will interact with customers through calls, emails, and chat channels, providing exceptional service while ensuring customer satisfaction. If you possess excellent communication skills, are comfortable working in night shifts, and enjoy helping customers solve problems, we would love to hear from you.

Key Responsibilities

• Communicate with customers through inbound and outbound calls.
• Respond to customer inquiries via email and chat support channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and resolutions.
• Handle multiple customer conversations and tasks simultaneously.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and service standards.

Required Qualifications

• Bachelor's or Master's degree in:
  • B.Sc.
  • M.Sc.
  • BCA
  • MCA
  • B.Tech
• Freshers, trainees, or candidates with up to 6 months of experience in international customer service or calling processes are encouraged to apply.
• Immediate joiners preferred.

Required Skills

• Excellent verbal and written English communication skills.
• Strong customer service orientation and interpersonal skills.
• Ability to handle email, chat, and voice support effectively.
• Good multitasking and time-management abilities.
• Strong problem-solving and active listening skills.
• Basic computer proficiency and familiarity with MS Office applications.
• Ability to work independently and as part of a team.
• Comfortable working in night shifts and a fast-paced environment.

What We Offer

• Competitive salary package.
• International process exposure.
• Professional training and career development opportunities.
• Supportive and collaborative work environment.
• Performance-based growth opportunities.
• Employee engagement activities and rewards programs.

Join Our Team

If you are passionate about customer service, possess strong communication skills, and are ready to build a rewarding career in an international process environment, apply today and become a part of our growing organization.