Customer Service Representative

Omnivore; New Delhi; On-site; INR 243,734 - 291,945; Full time

Benefits offered by this job

Food provided

Health insurance

Leave encashment

Provident Fund

Job summary

Manam Chocolate in Delhi is seeking a passionate Customer Service Associate to join our team. You will be the face of the brand, delivering a personalized service online, over the phone, or in-store.

You will manage orders, invoicing, and tracking, and collaborate with Logistics, Production, and Sales to resolve issues while maintaining premium brand standards. Requirements: 2–6 years in customer service or sales in Retail FMCG or premium sectors; fluent English; weekend availability; in-person

Qualifications

• 2–6 years in customer service or sales within Retail FMCG, Premium/Luxury, QSR, or F&B sectors.
• Excellent interpersonal and communication skills (English).
• Willingness to work flexible hours including weekends and holidays.
• Familiarity with POS systems, billing and inventory management.

Responsibilities

• Greet and assist customers online, over the phone, or in-store in a warm, engaging manner.
• Understand and communicate product knowledge clearly and effectively.
• Handle customer queries, feedback, and complaints with defined SLAs.
• Manage order processing, invoicing, and tracking for online and in-store purchases.
• Collaborate with Logistics, Production, and Sales to resolve issues and ensure satisfaction.
• Maintain records of customer interactions and feedback, and support upselling and loyalty programs.

Skills

Interpersonal communication

Emotional intelligence

Problem solving

Fast-paced environment

Tools

POS systems

CRM tools

MS Office

Job description

Customer Service Representative

Manam Chocolate, Vasant Kunj, Delhi

Permanent, Fresher, Full-time

Información del empleo

Tipo de empleo

• Permanent
• Fresher
• Full-time

Turno y horario

• Disponibilidad fin de semana

Descripción completa del empleo

We are looking for a passionate and customer-centric Customer Service Associate (CSA) to join our team. As a CSA, you will be the face of the brand, responsible for delivering a personalized and memorable service experience to every customer. You will play a critical role in building lasting relationships and upholding our premium positioning in the market.

Key Responsibilities

• Greet and assist customers in a warm, friendly, and engaging manner- online, over the phone, or in-store.
• Understand and communicate product knowledge clearly and effectively.
• Handle customer queries, feedback, and complaints professionally, ensuring resolution within defined SLAs.
• Manage order processing, invoicing, and tracking (for online and in-store purchases).
• Collaborate with internal teams (Logistics, Production, Sales) to resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide insights and feedback from customers to the marketing and product teams.
• Support sales initiatives through upselling, cross-selling, and loyalty program promotions.
• Uphold brand tone and values in every interaction, ensuring a premium and consistent experience.

Required Skills & Qualifications

• Experience: 2–6 years in customer service or sales within the Retail Industry (FMCG, Premium/ Luxury, QSR, or F&B sectors preferred).
• Excellent interpersonal & communication skills (English).
• High emotional intelligence and customer empathy.
• Good problem-solving and conflict-resolution skills.
• Familiarity with POS systems, basic billing, and inventory management.
• Experience with CRM tools, order management systems, and MS Office.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to work flexible hours including weekends and holidays, if required

Pay: From ₹24,000.00 per month

Benefits

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person