Customer Service Representative

Riglogistics; Mohali; On-site; INR 250,000 - 400,000; Full time

Job summary

Riglogistics is seeking a customer service professional in India to support logistics operations. You will handle inquiries, provide shipment updates, and coordinate with drivers and partners to keep deliveries on track.

The role requires strong English communication, multitasking, and attention to detail. Familiarity with logistics processes and customer management tools will help you succeed.

Qualifications

• Experience in customer service, logistics, or related field preferred.
• Strong English verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Good problem-solving skills with a customer-focused approach.
• Proficiency in MS Office and customer management systems.
• Ability to work independently and in a team.
• Strong attention to detail and accuracy.
• Experience with Canadian customers or logistics companies a plus.

Responsibilities

• Handle customer inquiries via phone, email, and channels professionally.
• Provide shipment updates and handle service requests.
• Coordinate with drivers and partners to ensure smooth operations.
• Track shipments and resolve delivery status issues.
• Maintain accurate customer records in company systems.
• Escalate complex issues to appropriate departments.
• Build positive relationships with customers through excellent service.
• Assist with order processing and dispatch coordination.
• Follow company policies and maintain high customer satisfaction.

Skills

Customer service

Logistics knowledge

English proficiency

Multitasking

Problem solving

MS Office

Teamwork

Attention to detail

Canadian experience

Independent worker

Tools

Customer management systems

Job description

Role & Responsibilities

• Handle customer inquiries through phone, email, and other communication channels in a professional and timely manner.
• Provide updates to customers regarding shipments, deliveries, delays, and service requests.
• Coordinate with internal teams, drivers, and logistics partners to ensure smooth shipment operations.
• Track shipments and resolve customer concerns related to delivery status, documentation, and scheduling.
• Maintain accurate customer records and update information in company systems.
• Escalate complex issues to the appropriate departments for quick resolution.
• Build and maintain positive relationships with customers by providing excellent service and support.
• Assist with order processing, dispatch coordination, and administrative tasks as required.
• Follow company policies and maintain high standards of customer satisfaction.

Preferred Candidate Profile

• Previous experience in customer service, logistics, transportation, or a related field is preferred.
• Strong verbal and written communication skills in English.
• Ability to handle multiple tasks and prioritize work in a fast-paced environment.
• Good problem-solving skills with a customer-focused approach.
• Basic knowledge of logistics operations, shipment tracking, and transportation processes is an advantage.
• Proficiency in MS Office and customer management systems.
• Ability to work independently as well as part of a team.
• Strong attention to detail and accuracy.
• Experience working with Canadian customers or logistics companies will be an added advantage.