Customer Service Representative

Artech L.L.C.; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Artech L.L.C. is seeking a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Responsibilities include handling inbound interactions with empathy, resolving issues, and maintaining CSAT/NPS metrics while accurately documenting chats in internal systems. Required: 1–2 years in customer service, strong English writing, and ability to handle multiple chats.

Qualifications

• 1–2 years of customer service experience (chat support preferred).
• Strong written communication skills in English.
• Ability to manage multiple chat conversations simultaneously.

Responsibilities

• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems.

Skills

Written communication

Customer service

Chat support

Tools

CRM tools

Chat platforms

Job description

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems.

Required Qualifications

• 1–2 years of customer service experience (chat support preferred).
• Strong written communication skills in English.
• Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.