Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Jaipur; Vor Ort; INR 223.000 - 357.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Jaipur, India is seeking a customer service professional for chat-based support. The role focuses on delivering exceptional assistance, addressing inquiries, and resolving issues with professionalism.

You will collaborate with cross-functional teams, maintain detailed CRM records, and continuously update product knowledge to provide accurate information. The position requires clear written and verbal communication and the ability to multitask in a fast-paced environment.

Qualifikationen

• Proven experience in a customer-facing role.
• Strong written and verbal communication skills.
• Ability to think clearly and resolve issues.
• Experience in chat or non-voice support.
• Proficient with CRM software.
• Attention to detail and quality.

Aufgaben

• Provide exceptional customer service through chat support.
• Address inquiries and resolve issues professionally.
• Collaborate with internal teams to resolve customer issues.
• Maintain accurate records of interactions using CRM.
• Continuously update knowledge of products and services.
• Work effectively in a team environment to achieve goals.

Kenntnisse

Chat support

CRM software

Written communication

Verbal communication

Problem-solving

Team collaboration

Tools

CRM software

Jobbeschreibung

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.