Chat Support Executive

Artech L.L.C.; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Artech L.L.C. in India is seeking a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

You will engage with customers in real-time, diagnose issues, and provide clear, timely resolutions with empathy. The role emphasizes strong written English, accuracy in documentation, and the ability to juggle several conversations simultaneously while maintaining quality metrics like CSAT and NPS.

Qualifications

• 0–2 years of chat-based customer service experience.
• Strong written English communication and typing accuracy.
• Ability to manage multiple chat conversations with empathy.

Responsibilities

• Handle inbound customer chats with professionalism and empathy.
• Provide accurate, timely resolutions to customer issues.
• Document chat interactions clearly in internal systems.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).

Skills

Written communication

Attention to detail

Multitasking

Typing accuracy

Empathy

Chat support experience

Tools

CRM tools

Job description

• We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
• This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently
• Handle inbound customer interactions via chat with professionalism and empathy
• Understand customer issues and provide accurate, timely resolutions
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
• Document chat interactions clearly and accurately in internal systems
• Strong written communication skills in English
• Ability to manage multiple chat conversations simultaneously
• Prior experience in chat-based customer support
• Exposure to healthcare, insurance, or managed care processes
• Familiarity with CRM tools or chat platforms
• Excellent written communication and typing accuracy

Experience Required

• 0–2 years of customer service experience (chat support preferred)