Customer Support Specialist

Artech L.L.C.; Gurugram District; On-site; INR 300,000 - 380,000; Full time

Job summary

Artech L.L.C. is seeking a Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms. You will handle customer inquiries with professionalism and empathy, guiding them to clear resolutions.

The role focuses on accurate documentation, meeting CSAT targets, and working efficiently across multiple chats. Strong written English and prior chat experience are preferred, with opportunity to grow in healthcare or insurance-focused environments.

Qualifications

• 0–2 years of customer service experience, preferably in chat support.
• Strong written English communication skills.
• Ability to manage multiple chat conversations simultaneously.

Responsibilities

• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand issues and provide accurate resolutions in a timely manner.
• Document chat interactions accurately in internal systems.
• Maintain quality, productivity, and CSAT/NPS metrics.

Skills

Chat support

English writing

Multitasking

Tools

CRM tools / chat platforms

Job description

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems.

Required Qualifications

• 0–2 years of customer service experience (chat support preferred).
• Strong written communication skills in English.
• Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.