Customer Service Representative

Skill Veda; Gurugram District; On-site; INR 336,600 - 411,400; Full time

Job summary

A leading insurance platform in India is seeking a Customer Success Associate to manage the end-to-end claims lifecycle in Gurugram. This role emphasizes high ownership and customer interaction, requiring exceptional English skills and a graduate degree. Candidates will analyze claims operations and ensure customer satisfaction while collaborating with various stakeholders. An opportunity to gain substantial exposure in a high-impact environment and potential for leadership growth after 12 months of PGDM.

Qualifications

• Graduates only; postgraduate candidates should not apply.
• Exceptional English communication skills required.
• Pursuing PGDM program alongside this job is mandatory.

Responsibilities

• Manage and drive end-to-end claims lifecycle.
• Coordinate with insurers, surveyors, and customers for claims processing.
• Track, analyze, and improve claims operations metrics.
• Identify bottlenecks and contribute to process enhancements.
• Ensure high-quality customer experience through timely updates.
• Collaborate with internal teams to drive efficiency.

Skills

Exceptional spoken and written English communication skills

Logical thinking and analytical ability

Customer empathy and problem-solving mindset

Education

Graduate degree

Tools

MS Excel

Job description

Customer Success Associate – B2B Insurance | Policybazaar

Compensation: ₹3.74 LPA (Including PF and PGDM monthly fees of ₹6,666)

Location: Gurugram (In-Office)

Reporting to: Claims Team / Operations Leadership

Experience: 0–3 years

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing the PGDM program along with this job is mandatory and non-negotiable.

About the Role:

This is a high-ownership, customer-facing B2B role where you will manage insurance claims end-to-end and directly impact customer experience.

You’ll work across insurers, surveyors, and customers, ensuring seamless claim processing while building strong stakeholder relationships.

If you enjoy problem-solving, analytics, and real customer impact, this role gives you exposure to operations, customer success, and process improvement in a high-scale environment.

What You’ll Do:

• Manage and drive end-to-end claims lifecycle from initiation to closure.
• Coordinate with insurers, surveyors, and customers for smooth claim processing.
• Track, analyse, and improve claims operations metrics.
• Identify bottlenecks and contribute to process and system enhancements.
• Ensure high-quality customer experience through timely updates and resolution.
• Collaborate with internal teams to drive efficiency and turnaround time.

What You’ll Be Measured On:

• Claims closure timelines and TAT adherence.
• Customer satisfaction and resolution quality.
• Accuracy and efficiency in claims handling.
• Improvement in claims ops metrics and processes.

Who You Are:

Must-Haves:

• Strong logical thinking and analytical ability.
• High customer empathy and problem-solving mindset.
• Ownership-driven, detail-oriented, and dependable.
• Comfortable working with numbers and MS Excel.

Good to Haves:

• Exposure to insurance, claims, or BFSI operations.
• Experience in customer-facing or operations roles.
• Background in high-volume process environments.

Why Join:

Opportunity to work with India’s leading insurance platform

Hands-on exposure to claims operations, customer experience, and process excellence

Strong learning curve with potential to grow into Leadership roles after completing 12 months of PGDM

Work in a high-scale, high-impact environment handling real customer outcomes.

Please feel free to drop your resume at [e-mail]