Customer Service Representative

BIG Language Solutions; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

BIG Language Solutions in Noida is seeking a skilled Language Interpreter fluent in English and Punjabi to join our customer support team. The role focuses on real-time interpretation for U.S.

customers during calls, ensuring clear and accurate communication. You will work in a US shift (PST) with rotational timing, handle confidential information, and collaborate with team leads to maintain high quality and compliance.

Qualifications

• Fluency in English and Punjabi (spoken).
• 1-2 years of experience in an international call center.

Responsibilities

• Provide real-time, consecutive or simultaneous interpretation between English and Punjabi during customer calls.
• Assist U.S. customers in resolving queries and concerns courteously and efficiently.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential information with discretion and professionalism.
• Maintain high-quality interpretation standards in tone, clarity, and context.
• Collaborate with team leads and QA to improve communication quality and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with client-specific terminology and cultural nuances relevant to interpreting services.

Skills

English fluency

Punjabi fluency

Job description

Department: Customer Support / Language Services

Location: Sector 98,Noida

Job Type: Full-time

Shift: US Shift (Rotational) PST Time

Joining Date: 10th August, 2026

Job Summary: We are seeking a skilled and experienced Language Interpreter fluent in English + [Second Language] to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities:

• Provide real-time, consecutive or simultaneous interpretation between English and Punjabi Language during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications:

• Fluency in English and Punjabi Language – spoken
• Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.