Arabic Language Expert

Apex One; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

Apex One in Mohali/Chandigarh invites applications for an Arabic Language Expert in Contact Center Operations. Fluency in Arabic (spoken and written) and strong English (B2) are required. The role involves handling voice, email and chat interactions in a 24/7 rotational shift environment, with work from office only.

Experience in customer service is preferred. Immediate joiners are encouraged to apply. This is a great entry into a global BPO setup with opportunities for growth and exposure to

Qualifications

• Strong Arabic language proficiency (spoken and written).
• Good English communication skills (Atleast B2 Level).
• Experience in customer service / contact center environments preferred
• Ability to handle Voice, Email & Chat interactions
• Willingness to work in 24/7 rotational shifts
• Strong customer handling and problem-solving skills.
• Immediate joiners will be given preference.

Responsibilities

• Manage Inbound & Outbound customer interactions across Voice, Email & Chat channels
• Deliver high-quality customer support and issue resolution
• Ensure SLA adherence and customer satisfaction standards
• Maintain accurate documentation and follow operational processes
• Work closely with internal teams to deliver seamless customer experience.

Skills

Arabic language proficiency

English communication

Job description

• Were Hiring #Arabic #Language Expert Contact Center Operations.
• Location: Chandigarh / Mohali
• Relocation Accepted Location: Mohali
• Shift: 24/7 Rotational Shifts
• Work Schedule: 5 Days Working 2 Rotational Offs
• Work Mode: 100% Work from Office.
• This is an excellent opportunity for professionals fluent in Arabic and English looking to build a career with a global BPO organization.

Role Requirements

• Strong Arabic language proficiency (spoken and written)
• Good English communication skills (Atleast B2 Level)
• Experience in customer service / contact center environments preferred
• Ability to handle Voice, Email & Chat interactions
• Willingness to work in 24/7 rotational shifts
• Strong customer handling and problem-solving skills.
• Immediate joiners will be given preference.

Key Responsibilities

• Manage Inbound & Outbound customer interactions across Voice, Email & Chat channels
• Deliver high-quality customer support and issue resolution
• Ensure SLA adherence and customer satisfaction standards
• Maintain accurate documentation and follow operational processes
• Work closely with internal teams to deliver seamless customer experience.